Yvonne Ragland
Piscataway
Summary
Dynamic and detail-oriented professional with extensive experience as a Secretarial Assistant at the Department of Military & Veterans Affairs. Proven ability in records management and effective communication, ensuring seamless office operations. Adept at calendar coordination and problem-solving, consistently enhancing team productivity and supporting executive leadership.
Overview
24
24
years of professional experience
Work History
Secretarial Assistant 2
Department of Military & Veterans Affairs
01.2025 - Current
- Secretarial Assistant to the Deputy Chief Executive Officer, Chief Executive Officers & Assistant Chief Executives.
- Answer and screen telephone calls in a courteous manner while taking messages with a high degree of accuracy.
- Typed correspondence and reports, preparing letters on complex matters.
- Prepares agendas and minutes for meetings.
- Prepared and communicated reports, assisted in preparation, maintained credentialing information.
- Maintained confidentiality of documents and information.
- Proofreads legal documents and checks for accuracy and completeness.
- Prepares personnel action requests and supporting documentation.
- Maintains Physician’s files and documents.
- Enters, retrieves, updates, verifies and deletes information from electronic files.
- Coordinates office procedures and updates staff on any changes.
- Oversees projects, facility contracts & licenses and other related projects.
- Assists in the preparation of regularly scheduled reports for clients and staff.
- Performed bookkeeping and timekeeping for staff, ensuring accuracy and timely processing.
Secretarial Assistant
Department of Human Services
01.2022 - 01.2025
- Secretarial Assistant to the Chief Executive Officer and Assistant ACEO.
- Compose, type, and distribute meeting agendas and minutes, and reports.
- Maintains scheduling and Events Calendars, Manages Office supply Inventory.
- Monitored action items and due dates to ensure timely completion.
- Accurately and promptly responds to general inquiries from staff, division personnel or state agencies as well as outside individuals.
- Maintains confidentiality of documents and Information needed.
- Organized and updated files related to policies and procedures.
- Initiated correspondence with families and guardians to deliver pertinent information and updates.
- Created functional, user-friendly forms for procedures and auditing processes.
- Provided training to three office assistants on project oversight and related tasks.
Head Clerk
Department of Children & Families
01.2016 - 01.2022
- Provided dedicated support to Area Director, Assistant Area Director, managers, and staff to facilitate effective operations.
- Oversaw daily tasks of 3 clerical staff members.
- Maintained office scheduling and event calendars.
- Prepared and organized paperwork and other materials for meetings, conferences, travel arrangements, and expense reports.
- Coordinated internal and external information flow to ensure timely communication and decision-making.
- Coordinated room reservations and calendars for 3 local offices.
- Managed local bank account operations for 3 offices to streamline financial processes.
- Experience in accurately entering and maintaining employee data, time records, and payroll information.
Principal Clerk Typist
Department of Children & Families
01.2006 - 01.2016
- Provided comprehensive secretarial support to Local Office Manager, managing correspondence to streamline communication and improve business processes.
- Organizes assigned typing and other related clerical work.
- Operated and maintained office equipment while organizing and monitoring mail flow to ensure efficient office operations.
- Petty cash Liaison, prepared Adoption closures.
- Managed Local Office Bank Account and served as Medicaid Liaison, ensuring accurate financial tracking and compliance.
Senior Clerk Typist
Department of Children & Families
01.2004 - 01.2006
- Executed diverse clerical tasks to support office operations.
- Prepared and managed correspondences while maintaining and organizing files, records, and documents for easy access.
- Served as petty cash liaison and managed local office bank account to ensure accurate financial records.
Clerk Typist Transcriber
Department of Children & Families
01.2002 - 01.2004
- Assisted customers with inquiries, ensuring prompt and informative responses.
- Organized and prepared documents for mailing, ensuring accurate labeling and timely dispatch.
- Answered phones, took messages, routed calls to appropriate departments.
- Greeted visitors, provided information about services and directions.
- Operating office equipment, such as copiers, fax machines and scanners
Education
Business management -
Virginia Union University
Richmond, VA01.2002
Skills
- Microsoft Word
- Excel
- Outlook
- Microsoft Teams
- Google Suite
- Calendar management
- Records administration
- Minute documentation
- Time management
- Problem Solving
- Communication
- Teamwork
- Flexibility
- Adaptability
- Computer Literacy
References
Upon Request
Timeline
Secretarial Assistant 2
Department of Military & Veterans Affairs
01.2025 - Current
Secretarial Assistant
Department of Human Services
01.2022 - 01.2025
Head Clerk
Department of Children & Families
01.2016 - 01.2022
Principal Clerk Typist
Department of Children & Families
01.2006 - 01.2016
Senior Clerk Typist
Department of Children & Families
01.2004 - 01.2006
Clerk Typist Transcriber
Department of Children & Families
01.2002 - 01.2004
Business management -
Virginia Union University