Open To Work
Yvonne Renteria
Guest Services
San Antonio,TX
Summary
Professional hospitality specialist well-prepared for front desk roles. Skilled in guest relations, reservations management, and handling inquiries with grace and efficiency. Strong focus on team collaboration, adaptability, and achieving results. Reliable with excellent communication and problem-solving abilities, ensuring seamless guest experience.
Overview
16
16
years of professional experience
Work History
Family Caregiver
Private Residence
San Antonio, TX
11.2025 - Current
- Facilitate open communication between family member and healthcare providers, fostering collaborative decision-making regarding patient care.
- Assist with daily living activities, running errands, and household chores
- Change dressings, and bandages to maintain proper healing and sanitary measures.
- Support patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Provide emotional support to family member by offering compassionate guidance on coping strategies.
Hotel Front Desk Agent
Spring Hill Suites by Marriott NW Rim
18119 Talavera Ridge, San Antonio, TX 78257
09.2024 - 09.2025
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance.
- Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
- Conducted regular audits of room availability and pricing strategies to maximize occupancy rates.
- Balanced daily cash drawer accurately, minimizing discrepancies, kept accounts in balance, and ran daily reports to verify totals.
Night Auditor
Sheraton Hotels
311 N. St. Marys Street, San Antonio, TX 78205
10.2022 - 11.2024
- Managed front desk operations; ensuring smooth quick guest check-ins, & check-outs
- Developed comprehensive reports detailing occupancy, revenue, account reconciliation
- Ensured accurate set up of entered entries of multiple financial data into microsoft excel spreadsheets; verifying daily sales reports, cash deposits, and credit card transactions
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Front Desk Agent
HomeTowne Studios by Red Roof
4403 I-10 E. San Antonio, TX 78219
08.2020 - 10.2022
- Conduct drawer counts and verify cash drops alongside the outgoing shift; followed by a shift-handover briefing communicating pending tasks and important updates
- Enhance guests satisfaction by efficiently managing check-ins and check-outs with a professional and exceptional customer service demeanor
- Coordinated with housekeeping staff to maintain cleanliness standards and timely room readiness for guests just as is with maintenance
- Protected guests' payment information and safeguard their personal data
- Performed housekeeping and maintenance duties as needed not restricting me to just front desk duties
Front Desk Guest Service Agent
Home Suites
4934 N.W. Loop 410, San Antonio, TX 78229
06.2010 - 02.2020
- Shift reconciliation at the beginning and end of each shift
- Maintained cleanliness and sanitation of front desk and lobby areas
- Communicate with previous and following shift any discrepancies, concerns or issues on property
- Any and all housecleaning, maintenance, or account solutions achieved at the best of my ability if necessary
- Managed operations of individual store, overseeing sales and inventory management
- Settled any cc discrepancies settled batches
- Demonstrated proficiency in executing first, second, and third shift duties and responsibilities
- Recognized for outstanding recruitment of member loyalty program
- Created schedules for housekeepers, and trained new team members on all front desk operations
- Developed guest relationship strategies that enhanced satisfaction and repeat bookings.
Education
High School Equivalent Diploma (GED) - GED program
University of St Mary
San Antonio, TX11-2001
Skills
- Strong ethics
- Dependable and responsible
- Multitasking and organization
- Office and time management
- Leasing & Tenant Relations
- PMS systems
- Hospitality services
- Pricing/ Negotiation/ Sales
- Balancing accounts
- Payment collection
- Night and financial auditing
- Leadership
- Communication skills
- Conflict resolution
- Team collaboration
- Food handling
- Housekeeping
- Flexible schedule and availability
- Respectful and compassionate
- Safety and security procedures
- Inventory oversight
- Monitoring revenue
- Guest relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Family Caregiver
Private Residence
11.2025 - Current
Hotel Front Desk Agent
Spring Hill Suites by Marriott NW Rim
09.2024 - 09.2025
Night Auditor
Sheraton Hotels
10.2022 - 11.2024
Front Desk Agent
HomeTowne Studios by Red Roof
08.2020 - 10.2022
Front Desk Guest Service Agent
Home Suites
06.2010 - 02.2020
High School Equivalent Diploma (GED) - GED program
University of St Mary