Yvonne Rocha
Las Vegas,NV
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Jurani Clinic
Las Vegas, NV
07.2020 - Current
- Inspected equipment to ensure proper working order prior to use on patients.
- Handled general office duties to support administrative staff during peak hours.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Changed dressings on wounds to prevent infection and check for healing.
- Cleaned and maintained medical equipment following procedures and standards.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Assistant Manager
Taco Bell
Las Vegas, NV
04.2010 - 06.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations and company policies.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Diploma - Phlebotomy
Phlebotomy Training Specialists
Las Vegas12-2023
High School Diploma -
Clark County School District Adult High School
Las Vegas, NV05-2022
Diploma - Medical Assistant
Academy Of Healing Arts
Las Vegas02-2006
Skills
- Patient care
- Electronic health records
- Medical terminology
- Clinical documentation
- Equipment maintenance
- Customer service
- Appointment scheduling
- Team collaboration
- Time management
- HIPAA compliance
- Reliable team player
- Venipuncture and phlebotomy
- Vital sign monitoring
- Medical office administration
- EKG set up and monitoring
- Specimen labeling
- Prescription refills
Certification
- Certified Phlebotomy Technician (NHA)
- Medical Assistant/Phlebotomy Diploma
- BLS Certification
Timeline
Medical Assistant
Jurani Clinic
07.2020 - Current
Assistant Manager
Taco Bell
04.2010 - 06.2020
Diploma - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Clark County School District Adult High School
Diploma - Medical Assistant
Academy Of Healing Arts
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