YVONNE SIMS
Dentistry
Nashville,TN
Summary
Transformational dental operations executive with 20+ years of experience leading same office growth, operational excellence, integration of acquisitions, and clinical initiatives implementation across multi-site dental organizations. Proven success in office team development, optimizing revenue cycle performance, improving profitability, reducing operational costs, and building high-performing doctor and team cultures. Recognized for driving sustainable growth through leadership development, process improvement, clinical excellence, and strategic execution.
Overview
25
25
years of professional experience
Work History
Founder & Principal Consultant
YRS Consulting
Nashville, TN
01.2020 - Current
- Provide operational, clinical, and leadership consulting services to growing dental organizations and healthcare businesses.
- Improved operational efficiency and reduced staffing and operating expenses through process redesign and workforce optimization.
- Reduced supply and laboratory expenses through strategic vendor negotiations and procurement optimization. Utilizing my relationships in the industry.
- Implementation of centralized scheduling systems and data-driven digital marketing strategies.
- Designed and implemented KPI dashboards to improve accountability, productivity, and practice performance.
- Developed growth plans, budgets, and operational roadmaps supporting long-term organizational objectives.
- Led recruitment, interviewing, onboarding, and leadership development initiatives for clinical and administrative teams.
- Delivered hands-on training programs across all practice roles to improve consistency, performance, and patient experience.
- Advised doctors and leadership teams on operational strategy, culture development, and practice growth initiatives.
Regional Director | Clinical Coach | Education Team Member
Heartland Dental
Effingham, IL
06.2001 - 12.2019
- Held progressive leadership roles supporting one of the nation's largest dental support organizations. Partnered with doctors and leadership teams to drive operational excellence, clinical consistency, team development, and practice growth.
- Supported organizational growth from an emerging regional dental organization to a national DSO.
- Building strong cohesive Doctor led teams.
- Led onboarding and integration efforts for newly acquired practices, ensuring successful adoption of systems, processes, and culture.
- Facilitated Doctor Leadership Programs focused on clinical protocols, leadership development, and best practices.
- Served as a trainer for new employee orientation and organizational onboarding initiatives.
- Selected speaker and trainer for communication and leadership development programs.
- Conducted performance reviews and coaching programs for doctors and teams.
- Assisted with payer contract and insurance fee negotiations to support revenue growth.
- Supported implementation and standardization of clinical protocols across multiple locations.
- Collaborated with practice leadership on budgeting, forecasting, and growth planning initiatives.
- Maintained a 96% patient satisfaction rate through continuous improvement initiatives and team training programs. Utilizing Press Gainey Analytics.
- Helped organize and execute regional Free Dental Day events, providing hundreds of thousands of dollars in charitable dental services to underserved communities.
- Consistent results both from a profitability stand point, team and doctor retention.
- Lead region to one of the most profitable in the company.
- Ensured clinical compliance with all state and federal regulations.
- One of the nation's largest dental support organizations.
Education
Pre-Med / Dental Studies
Business Administration Coursework
Skills
- Multi-Site Dental Operations Leadership
- DSO Growth & Scalability
- P&L Management
- EBITDA Improvement
- Revenue Cycle Optimization
- Mergers & Acquisitions Integration
- Clinical Operations & Compliance
- Leadership Development & Coaching
- Doctor Engagement & Alignment
- KPI Development & Performance Management
- Team Building & Retention
- Supply Chain & Procurement Optimization
- Patient Experience & Satisfaction
- Strategic Planning & Budget Management
- Dentrix
- Eaglesoft
- Open Dental
- Coding and insurance compliance audits
- Compliance with all state and federal regulations
Community Service
- Our Kids
- Vanderbilt Children's Hospital
- Goodpasture Christian School
- Humane Society of Middle Tennessee
Professional Development
- Bell Leadership Mastery Series – Dr. Gerald Bell
- Professional Leadership Development, Tony Robbins Mastery Program
- Dr. Paul Homoly-Public Speaking Training
- Walter Hailey/Steve Anderson-Dental Boot Camp
- Heartland Dental Boot Camp
- Heartland Leadership and Communication Training
- Mentor/Training Heartland Hands-On Aesthetic Continuum
- PAC Live, LVI Institute, Spear Institute, Kois Center, Noble BioCare, ADA, AACD, DEO, Dykema DSO, Excellence in Dentistry conferences, several other dental related meetings
Core Expertise
- Multi-Site Dental Operations Leadership
- DSO Growth & Scalability
- P&L Management
- EBITDA Improvement
- Revenue Cycle Optimization
- Mergers & Acquisitions Integration
- Clinical Operations & Compliance
- Leadership Development & Coaching
- Doctor Engagement & Alignment
- KPI Development & Performance Management
- Team Building & Retention
- Supply Chain & Procurement Optimization
- Patient Experience & Satisfaction
- Strategic Planning & Budget Management
- Dentrix, Eaglesoft, Open Dental
- Coding and insurance compliance audits
- Compliance with all state and federal regulations
Timeline
Founder & Principal Consultant - YRS Consulting
01.2020 - Current
Regional Director | Clinical Coach | Education Team Member - Heartland Dental
06.2001 - 12.2019
University of New Mexico - , Pre-Med / Dental Studies
Northern New Mexico College - , Business Administration Coursework