Yvonne Smith
Summary
Energetic and detail-oriented professional with strong ability to adapt quickly to new environments and challenges. Possesses foundational knowledge in operations management and excellent analytical and problem-solving skills. Committed to streamlining processes and enhancing operational efficiency to drive organizational success.
Overview
14
14
years of professional experience
Work History
Senior Sales and Operations Specialist
Cox Communications
Ocala, FL
04.2019 - 12.2024
- Improved data accuracy with meticulous attention to detail in record-keeping and reporting.
- Conducted regular audits to ensure operational integrity and identify potential risks.
- Managed inventory systems to maintain optimal stock levels and reduce waste.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Store Manager
GameStop
Ocala, FL
10.2013 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hired, trained and mentored new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Shift Manager
GameStop
Ocala, FL
05.2011 - 10.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Associate of Arts - Business Administration And Management
Southern Ohio College
Cincinnati, OHSkills
- Operations management
- Operational efficiency
- KPI tracking
- Problem solving
- Inventory control
Accomplishments
- Supervised team of 10 staff members.
- Received award for outstanding customer service from GameStop
Timeline
Senior Sales and Operations Specialist
Cox Communications
04.2019 - 12.2024
Store Manager
GameStop
10.2013 - 04.2019
Shift Manager
GameStop
05.2011 - 10.2013
Associate of Arts - Business Administration And Management
Southern Ohio College