Yvonne Smith
Goldsboro,NC
Summary
Results-oriented professional with strong expertise in client communication and quality assurance. Proven ability to enhance customer satisfaction and manage project scopes effectively.
Overview
5
5
years of professional experience
Work History
Independent Contractor
ANGI Homeservices
New York, New York
04.2021 - 12.2025
- Managed client communications to clarify project objectives and enhance satisfaction.
- Developed project scopes based on client needs and specifications.
- Facilitated training sessions for new contractors on operational procedures.
- Managed quality control and maintained high level of customer satisfaction.
- Maintained relationships with existing customers while proactively identifying and pursuing new business opportunities.
Baker
Lidl
The Bronx, New York
10.2023 - 11.2025
- Prepared a variety of baked goods daily for customer sales.
- Operated mixing and baking equipment to ensure product quality.
- Maintained cleanliness and organization in the baking area at all times.
- Monitored inventory levels of baking supplies and reported shortages.
- Participated in training new staff on baking techniques and safety practices.
- Collaborated with management to improve baking processes and efficiency.
Assistant Manager
Clean Rite Center
The Bronx, New York
09.2022 - 10.2023
- Coordinated daily operations and staff scheduling at Clean Rite Center to support smooth business functions.
- Trained and mentored team members on customer service best practices.
- Implemented process improvements for efficient workflow and service delivery.
- Managed inventory to ensure optimal stock availability for uninterrupted operations.
- Addressed customer inquiries and resolved issues, enhancing overall satisfaction levels.
- Ensured compliance with safety standards and company policies during operations.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH05-2024
Skills
- Project management
- Risk management
- Supply chain management
- Operational efficiency
- Client communication
- Customer relationship management
Timeline
Baker
Lidl
10.2023 - 11.2025
Assistant Manager
Clean Rite Center
09.2022 - 10.2023
Independent Contractor
ANGI Homeservices
04.2021 - 12.2025
Bachelor of Science - Cyber Security
Southern New Hampshire University