Yvonne Stancil
Fayetteville ,USA
Summary
Dynamic Sales and Account Management professional with a proven track record in enhancing client relationships and driving sales growth. Experience in managing diverse teams, ensuring high levels of customer service, and presenting data-driven insights to stakeholders.
Overview
26
26
years of professional experience
Work History
Operations Manager
HCL Tech
06.2021 - Current
- Serve as Vendor Relationship Manager - Blue Cross Blue Shield of North Carolina.
- Manage Finance Accounting team - ensure customers’ payments are applied accurately and timely.
- Hire, terminate, train, coach and develop team members on an ongoing basis.
- Present virtually to client showcasing (SLA’s, Metrics, and Process Improvements).
- Vendor Relationship Manager - Blue Cross Blue Shield of North Carolina.
Mortgage Loan Sales Processor
PennyMAC Mortgage
10.2020 - 06.2021
- Managed pipeline of 200+ mortgage loans monthly within PennyMac’s footprint via Salesforce.
- Scheduled loan closings for customers; coordinated with internal teams, attorneys, and title companies.
Admissions Sales Rep
Mycomputercareer
10.2019 - 10.2020
- Presented value of MYCOMPUTERCAREER to prospective students through virtual consultations using PowerPoint via Zoom and Team Viewer, leveraging Vonage Phone System and Salesforce.
- Conducted cold calls to identify and qualify candidates for school enrollment.
- Achieved consistent compliance with enrollment SLA’s.
Account Manager
Healthcare Services Group, Inc.
08.2018 - 10.2019
- Responsible for managing client relationships onsite.
- Accountable for providing excellent customer service daily.
- Handled, managed, and resolved client and customer escalations.
- Managed, hired, terminated, and trained Environmental Services team members and new managers.
Sales Agent
Stephenson Insurance
02.2017 - 08.2018
- Sold and solicited insurance products via cold markets, leads, small business owners and telephone.
- Processed insurance claims and policy change request via phone and internet.
- Developed rapport with Realtors, Mortgage companies and small business owners to secure future business.
Sales Agent
Liberty Mutual Insurance
11.2015 - 02.2017
- Promoted and sold insurance products via cold markets, leads, business owners and telephone.
- Processed and reviewed policy change request and claims process via phone and email.
- Cold Called prospects, attended networking events, met with realtors, car dealerships, business owners, and school principals to obtain new affinity partnerships.
Operations Manager
HCL Techologies
01.2012 - 11.2015
- Served as Vendor Operations Manager (USAA Federal Savings Bank), overseeing vendor relationships and operations.
- Managed consumer lending and mortgage loan servicing operations onshore and offshore, ensuring compliance with industry standards.
- Mitigated operational, financial, and reputational risk by ensuring compliance and quality controls, SLA’s, KPI metrics were in place and followed.
- Protected and grew account by $5-10mm in annual billable revenue through adding additional business.
- Administered and managed multiple projects including process governance, recruiting, budget management, contract negotiations.
- Functioned as Senior Account Manager, facilitating governance, managing escalations, and driving new business development initiatives.
Loan Administration Manager
Wells Fargo Mortgage
11.2000 - 06.2011
- Managed mortgage loan servicing operations for 10 direct reports within a 200-employee call center.
- Maintained adherence to service level agreements for operational efficiency.
- Resolved escalations and complaints from customers and banks, enhancing service experience.
- Assisted in managing P&L, ensuring accountability among managers for team performance.
- Conducted training sessions and development programs for new managers.
Education
Business Management - Business Management, Human Resources and Operations Management
North Carolina Wesleyan
Durham, NC12-2009
Skills
- Management
- Vendor management
- Financial reporting
- Compliance management
- Process improvement
- Sales
- Customer Service
- Leadership
- Communication
Timeline
Operations Manager
HCL Tech
06.2021 - Current
Mortgage Loan Sales Processor
PennyMAC Mortgage
10.2020 - 06.2021
Admissions Sales Rep
Mycomputercareer
10.2019 - 10.2020
Account Manager
Healthcare Services Group, Inc.
08.2018 - 10.2019
Sales Agent
Stephenson Insurance
02.2017 - 08.2018
Sales Agent
Liberty Mutual Insurance
11.2015 - 02.2017
Operations Manager
HCL Techologies
01.2012 - 11.2015
Loan Administration Manager
Wells Fargo Mortgage
11.2000 - 06.2011
Business Management - Business Management, Human Resources and Operations Management
North Carolina Wesleyan