Yvonne Starke
Chesterfield,VA
Summary
Driven to promote customer satisfaction through personalized and knowledgeable support for different requirements. Self-directed in investigating and resolving inquiries. Demonstrated skills in meeting and surpassing productivity targets.
Overview
10
10
years of professional experience
Work History
Provider Service Representative III
Sentara Healthcare
Glenallen, VA
01.2024 - Current
- Identified discrepancies between invoices received from providers versus payments made by the company.
- Resolved customer complaints and escalated more complex issues to senior staff members.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Processed claims and coordinated with providers, payers, and other third parties as necessary.
Data Entry Supervisor
Virginia Premier Health Plan
Glenallen, VA
12.2021 - 12.2023
- Monitored daily operations of the department, ensuring that deadlines were met for all assigned projects.
- Created reports on key performance indicators related to the data entry process.
- Coordinated with other departments to ensure accurate information is entered into the system timely.
- Implemented data entry processes that improved overall record-keeping accuracy.
Data Entry Clerk
Virginia Premier Health Plan
Glenallen, VA
12.2013 - 12.2021
- Maintained updated knowledge of industry trends related to data entry operations.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
Medical Administrative Assistant
Bryant And Stratton College
RichmondSkills
- Insurance knowledge
- Proficient in QXNT, Salesforce,Macess, and Jiva
- Critical Thinking
- Relationship Building
- Effective Communication
- Healthcare Industry Knowledge
- Claims resolution
- Time Management
Timeline
Provider Service Representative III
Sentara Healthcare
01.2024 - Current
Data Entry Supervisor
Virginia Premier Health Plan
12.2021 - 12.2023
Data Entry Clerk
Virginia Premier Health Plan
12.2013 - 12.2021
Medical Administrative Assistant
Bryant And Stratton College
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