Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvonne Starke

Chesterfield,VA

Summary

Driven to promote customer satisfaction through personalized and knowledgeable support for different requirements. Self-directed in investigating and resolving inquiries. Demonstrated skills in meeting and surpassing productivity targets.

Overview

10
10
years of professional experience

Work History

Provider Service Representative III

Sentara Healthcare
Glenallen, VA
01.2024 - Current
  • Identified discrepancies between invoices received from providers versus payments made by the company.
  • Resolved customer complaints and escalated more complex issues to senior staff members.
  • Ensured compliance with HIPAA regulations while handling confidential patient information.
  • Processed claims and coordinated with providers, payers, and other third parties as necessary.

Data Entry Supervisor

Virginia Premier Health Plan
Glenallen, VA
12.2021 - 12.2023
  • Monitored daily operations of the department, ensuring that deadlines were met for all assigned projects.
  • Created reports on key performance indicators related to the data entry process.
  • Coordinated with other departments to ensure accurate information is entered into the system timely.
  • Implemented data entry processes that improved overall record-keeping accuracy.

Data Entry Clerk

Virginia Premier Health Plan
Glenallen, VA
12.2013 - 12.2021
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Created spreadsheets to track data entries.
  • Updated existing records with new or revised information as needed.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Education

Medical Administrative Assistant

Bryant And Stratton College
Richmond

Skills

  • Insurance knowledge
  • Proficient in QXNT, Salesforce,Macess, and Jiva
  • Critical Thinking
  • Relationship Building
  • Effective Communication
  • Healthcare Industry Knowledge
  • Claims resolution
  • Time Management

Timeline

Provider Service Representative III

Sentara Healthcare
01.2024 - Current

Data Entry Supervisor

Virginia Premier Health Plan
12.2021 - 12.2023

Data Entry Clerk

Virginia Premier Health Plan
12.2013 - 12.2021

Medical Administrative Assistant

Bryant And Stratton College

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Yvonne Starke