Job Search Status
Open to workDesired Job Title
Team LeaderCustomer Service RepresentativeLocation Preference
On-SiteLocation: Louisville, KY, US
Open to relocation: Yes
Open To Work
Yvonne Stinnett
Louisville,KY
Work Preference
Summary
Dynamic Team Leader with proven success at Zappos Unboxed, enhancing customer satisfaction through innovative training programs and quality assurance practices. Skilled in sales expertise and team motivation, I fostered a positive work environment that reduced turnover and boosted morale, driving significant improvements in team performance and engagement.
Overview
24
24
years of professional experience
Work History
Team Leader
Zappos Unboxed
Louisville, KY
03.2021 - Current
- Led daily team operations, ensuring high levels of customer satisfaction and service quality.
- Developed training programs to enhance team performance and engagement.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
Store Sales Manager
Christopher & Banks
Louisville, KY
09.2020 - 02.2021
- Led sales team to achieve monthly targets through effective coaching and training.
- Developed and implemented promotional strategies to enhance customer engagement and drive revenue.
- Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Fostered a positive shopping environment through excellent customer service and staff development initiatives.
- Coordinated visual merchandising efforts to align with brand standards and seasonal promotions.
Store Sales Manager
Catherines Plus Size Stores
Louisville, KY
04.2002 - 09.2020
- Conducted performance evaluations, providing feedback that improved team productivity and morale.
- Streamlined operational processes, increasing efficiency in daily store operations and management tasks.
- Conducted regular competitor analysis staying updated on industry trends adapting pricing strategies accordingly.
- Implemented new promotional campaigns to drive foot traffic and improve overall revenue growth.
- Optimized scheduling practices to ensure adequate staffing during peak hours while minimizing labor costs.
- Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
Education
Bachelor of Science - Textiles, Clothing And Merchandising
University of Kentucky
Lexington, KY05-1984
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Sales expertise
- Customer service
- Customer relations
- Team leadership
Circle of Honor
Recognized as a Circle of Honor store six times for the distinction of being in the top 10% in KPI metrics.
Timeline
Team Leader
Zappos Unboxed
03.2021 - Current
Store Sales Manager
Christopher & Banks
09.2020 - 02.2021
Store Sales Manager
Catherines Plus Size Stores
04.2002 - 09.2020
Bachelor of Science - Textiles, Clothing And Merchandising
University of Kentucky