Yvonne Sweeney
Lansing,MI
Summary
Seasoned Supervisor and Crew Trainer at Bostons Pizza, adept in fostering team growth and enhancing kitchen efficiency through meticulous attention to detail and robust problem-solving skills. Achieved significant improvements in team morale and service quality by implementing innovative training programs and cost-cutting measures. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
5
5
years of professional experience
Work History
Supervisor - Cook
Bostons Pizza
Lansing, MI
08.2021 - 11.2024
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented cost-cutting measures without compromising quality of services offered.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Crew Trainer
Bostons Pizza
Lansing, MI
06.2022 - 10.2024
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Collaborated with other trainers to develop effective methods for teaching new concepts
- Coordinated with management to identify training needs and opportunities.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
Manager
Old Chicago Pizza
Kentwood, MI
08.2020 - 02.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
Cook
Old Chicago Pizza
Okemos, MI
11.2019 - 06.2020
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Used standardized recipes and other instructions to prepare food.
Education
High School Diploma -
Blue Springs High School
Blue Springs, MO05-2018
Skills
- Attention to detail
- Multitasking and organization
- Food plating and presentation
- Problem-solving
- New hire training
- Kitchen organization
- Cleaning and organization
- Focused and disciplined
- Staff management
- Employee development
Timeline
Crew Trainer
Bostons Pizza
06.2022 - 10.2024
Supervisor - Cook
Bostons Pizza
08.2021 - 11.2024
Manager
Old Chicago Pizza
08.2020 - 02.2022
Cook
Old Chicago Pizza
11.2019 - 06.2020
High School Diploma -
Blue Springs High School
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