Yvonne Trinidad
Provo,UT
Overview
5
5
years of professional experience
Work History
Team Leader
Little Caesars
Payson, UT
10.2019 - 11.2022
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Offered training and support to keep team members motivated and working toward objectives.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Identified needs of customers promptly and efficiently.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Oversaw quality control to identify inconsistencies.
- Maintained daily inventory to facilitate successful material distribution.
- Maintained positive working relationship with fellow staff and management.
Cashier
Journeys Shoe Store
Provo, UT
10.2017 - 02.2018
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Performed other duties as assigned by management.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Legacy High School
Springville, UT05-2021
Some College (No Degree) - Elementary Education
Western Governors University
Salt Lake City, UTSkills
- Coaching
- Complaint resolution
- Mentoring
- Shift scheduling
- SMART goals
- Goal setting
- Leadership
- Attention to detail
- Performance improvement
- Deadline management
- Sales expertise
Affiliations
- I make press on nails as a hobby for extra income in my free time
- I'm a mother to two beautiful children
- I enjoy going out with friends to enjoy the city
Timeline
Team Leader
Little Caesars
10.2019 - 11.2022
Cashier
Journeys Shoe Store
10.2017 - 02.2018
High School Diploma -
Legacy High School
Some College (No Degree) - Elementary Education
Western Governors University