Yvonne Velez
Orlando,FL
Summary
Dedicated professional with exceptional customer service skills, adept at training teams and enhancing customer satisfaction. Proven ability to manage time effectively and resolve issues promptly.
Results-driven team leader with experience in customer service and tax preparation. Skilled in training staff and implementing efficient processes to improve service delivery and operational effectiveness.
Adaptable and detail-oriented professional with a versatile background in customer service and team management. Known for strong problem-solving skills and commitment to fostering a positive work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Barista/Back of House Associate/ COSTUMER Service
The Salty Donut
Orlando, FL
06.2025 - Current
- Prepared and served high-quality coffee beverages following standardized recipes and techniques.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Trained new baristas on beverage preparation, customer service protocols, and equipment operation.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Developed seasonal drink menus by collaborating with team members to incorporate customer feedback.
- Implemented new brewing techniques that enhanced flavor profiles and improved customer satisfaction.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Assistant Manager/Tax Preparer
Safetax
Orlando, FL
01.2026 - 05.2026
- Led team in developing and implementing efficient tax filing processes
- Mentored junior staff on compliance regulations and customer service best practices
- Streamlined workflow by integrating new software for document management
- Developed training materials to enhance staff understanding of tax law updates
- Coordinated with cross-functional teams to improve client onboarding experience
- Analyzed client feedback to identify areas for service improvement and growth
- Facilitated regular team meetings to promote collaboration and knowledge sharing
- Ensured accuracy in financial reporting through rigorous review processes
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Tax Preparer
Safetax
Kissimmee, FL
01.2025 - 04.2025
- Prepared and filed individual and business tax returns, ensuring compliance with federal and state regulations.
- Reviewed client financial documents for accuracy, identifying discrepancies and recommending corrective actions.
- Assisted clients in understanding complex tax regulations and their implications on financial situations.
- Analyzed tax data to identify potential deductions, maximizing client refunds while minimizing liabilities.
- Maintained current knowledge of tax laws and updates, implementing changes into preparatory processes effectively.
- Maintained compliance by adhering to current tax laws and regulations.
Quick Service
Universal Studios Orlando
Orlando, FL
09.2021 - 01.2025
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Managed inventory effectively, maintaining an organized stock of lenses and accessories for easy access and quick service.
- Collaborated with underwriting team to expedite loan approvals, meeting customer expectations for quick service.
- Increased repeat business through friendly interactions, quick service, and consistent product quality.
- Enhanced efficiency in the workspace by maintaining a clean and organized work area, ensuring quick service and optimal cleanliness for patrons.
- Collaborated cross-functionally to resolve shipment issues quickly, maintaining a high level of customer service and satisfaction.
- Resolved customer disputes quickly and professionally, maintaining high standards of guest service.
- Managed major incident resolutions, coordinating efforts between multiple teams to restore services as quickly as possible.
Retail Sales Associate
JCPenney
Orlando, FL
11.2019 - 05.2020
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Maintained merchandise presentation standards to ensure appealing store appearance.
- Processed transactions accurately using point-of-sale systems to facilitate smooth checkout operations.
- Collaborated with team members to optimize inventory management and restocking efforts.
- Engaged in promotional activities, driving customer awareness of sales and special offers.
- Supported visual merchandising initiatives by arranging displays according to company guidelines.
- Provided exceptional service while handling customer returns and exchanges efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed product knowledge through training sessions, improving ability to assist customers effectively.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL04-2027
High School Diploma -
South Orlando Christian Academy
Orlando, FL05-2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Food running
- FLUENT IN [SPANISH]
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager/Tax Preparer
Safetax
01.2026 - 05.2026
Barista/Back of House Associate/ COSTUMER Service
The Salty Donut
06.2025 - Current
Tax Preparer
Safetax
01.2025 - 04.2025
Quick Service
Universal Studios Orlando
09.2021 - 01.2025
Retail Sales Associate
JCPenney
11.2019 - 05.2020
Associate of Arts - General Studies
Valencia College
High School Diploma -
South Orlando Christian Academy