Yvonne Vodzak
Pittsburgh,Pennsylvania
Summary
Hardworking employee enthusiastic about learning retail business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
53
53
years of professional experience
Work History
Salesperson
Dave's Terrace Bakery
01.2021 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
Assistant Manager of Operations
Morgan Stanley
03.1970 - 10.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Saint Casmir High School
Pittsburgh, Pa 15203No Degree - Business And Computers
Institute of Computer Management
Pittsburgh, PA09.1968
Skills
- Cash Register Operation
- Client Rapport-Building
- Credit and Debt Card Processing
- Price Memorization
- Station Preparation
- Social Perceptiveness
- Effective Communicator
- Prioritizing Workflows
- Calming Strategies
- Complaint Handling
- Creative Solutions
- Customer Experience Improvement
- Guest Satisfaction
- Serve Customers
- Professional Telephone Etiquette
Arts and crafts, Gardening and Photography
Enjoy painting and sketching. Won two photography contests. Enjoy designing gardens.
Timeline
Salesperson
Dave's Terrace Bakery
01.2021 - Current
Assistant Manager of Operations
Morgan Stanley
03.1970 - 10.2012
High School Diploma -
Saint Casmir High School
No Degree - Business And Computers
Institute of Computer Management
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