Summary
Overview
Work History
Education
Skills
References
Timeline
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Yvonne Westbrook

Boise,ID

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience

Work History

Customer Service Lead

Food Lion
Clinton, SC
06.2023 - 02.2024
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Maintained accurate records of customer interactions and transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Perform Safe count, prepare deposits, perform loans and pick ups at registers and maintain records for money transactions

Warehouse Worker

Scentcy
Meridian, ID
10.2020 - 11.2021
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Worked closely with other members of the team to meet deadlines and goals set by management.
  • Assisted in the assembly of products on the production line.
  • Packed finished goods into correct packages or boxes.
  • Sorted and packaged products to prepare for processing or shipment.
  • Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
  • Identified defective products, removed them from the production line, and documented details of defect.
  • Performed quality control checks to ensure product specifications were met.

Kitchen Assistant

Nampa Unified School District
Nampa, ID
03.2020 - 09.2020
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Verified food preparation and cooking standards to ensure quality control.
  • Monitored food temperature during storage, preparation, and service.
  • Completed daily USDA required paperwork, including daily deposit records and tickets, cash transaction log with receipts, refunds and transfer requests
  • Maintaining District charge policies, including proper notices to Families

Senior Custodian

Fontana Unified School District
Fontana, CA
08.2005 - 02.2020
  • Responded quickly to emergency situations involving hazardous materials.
  • Operated floor machines to strip wax build-up from tile floors.
  • Inspected buildings for safety hazards or needed repairs and reported findings to management.
  • Assisted with the setup of rooms for meetings and events.
  • Conducted routine inspections of work areas for cleanliness compliance.
  • Monitored inventory levels of custodial supplies; ordered more when necessary.
  • Trained new staff members in custodial duties and protocols.
  • Oversaw and facilitated general and preventive maintenance schedule across facility.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.

Education

GED -

Department of Education
San Bernardino, CA
09-2001

High School Diploma -

Hauptschule Moenchengladbach
Windberg, Germany
09-1986

Skills

  • Customer Service
  • Order Management
  • [Product or Service] Support

References

References available upon request.

Timeline

Customer Service Lead

Food Lion
06.2023 - 02.2024

Warehouse Worker

Scentcy
10.2020 - 11.2021

Kitchen Assistant

Nampa Unified School District
03.2020 - 09.2020

Senior Custodian

Fontana Unified School District
08.2005 - 02.2020

GED -

Department of Education

High School Diploma -

Hauptschule Moenchengladbach

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Yvonne Westbrook