Leader with a proven track record at Brookwood Management and Sovran Acquisition, along with other companies excelling in staff management and customer service. Spearheaded team training and development, enhancing collaboration and performance. Expert in conflict resolution and operational efficiency, significantly boosting customer satisfaction and team productivity. Skilled in hiring and mentoring, fostering a culture of growth and excellence. Dedicated Storage/Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Lead Manager: (Assisted DM) Assisted in running twelve stores in territory.
Provided excellent customer service, provided solutions for customer complaints, maximized rental income, leased spaces, managed budgets, handled financial transactions, banking activities, scheduled, maintained curb appeal.
CTM: (Certified Training Manager)
Interviewed, hired and trained all new employees for my territory. (Lafayette, Hammond, Baton Rouge, New Orleans LA along with Hattiesburg MS.
AST: (Acquisition Support Team)
Traveled as needed for store acquisitions. Set up new stores, or acquired stores, hired, and trained new employees.
Oversaw daily operations, hired and trained employees, handle financial transactions, banking activities, ordered all merchandise and fuel, maintained property, along with reconciling reports.
Assisted DM in the operation of ten stores.
Hired employees for all districts along with fingerprinting, photo, and orientation.
Trained managers in merchandising, ordering fuel, controlling inventory/cash.
Traveled occasionally for acquisitions.