Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvonne White

Rayne,LA

Summary

Leader with a proven track record at Brookwood Management and Sovran Acquisition, along with other companies excelling in staff management and customer service. Spearheaded team training and development, enhancing collaboration and performance. Expert in conflict resolution and operational efficiency, significantly boosting customer satisfaction and team productivity. Skilled in hiring and mentoring, fostering a culture of growth and excellence. Dedicated Storage/Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

39
39
years of professional experience

Work History

Lead Manager/DM Assistant

Brookwood Management Dba Storage Center
12.2013 - 01.2024
  • Mentored junior staff members for skill development and career progression within the organization.
  • Evaluated hiring, firing, and promotions requests.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Increased customer service success rates by quickly resolving issues.

Lead Manager/CTM/Acquisition Support Team

Sovran Acquisition Dba Life Storage
08.2005 - 09.2013

Lead Manager: (Assisted DM) Assisted in running twelve stores in territory.

Provided excellent customer service, provided solutions for customer complaints, maximized rental income, leased spaces, managed budgets, handled financial transactions, banking activities, scheduled, maintained curb appeal.


CTM: (Certified Training Manager)

Interviewed, hired and trained all new employees for my territory. (Lafayette, Hammond, Baton Rouge, New Orleans LA along with Hattiesburg MS.


AST: (Acquisition Support Team)

Traveled as needed for store acquisitions. Set up new stores, or acquired stores, hired, and trained new employees.


Manager/Training Manager/Location Supervisor/Cashi

Ganaway’s/Larose Truck Plaza/Baron-Murphy Oil/Time
03.1994 - 08.2004

Oversaw daily operations, hired and trained employees, handle financial transactions, banking activities, ordered all merchandise and fuel, maintained property, along with reconciling reports.

Senior Manager/Relief Supervisor

APSI/Chevron
11.1984 - 01.1992

Assisted DM in the operation of ten stores.

Hired employees for all districts along with fingerprinting, photo, and orientation.

Trained managers in merchandising, ordering fuel, controlling inventory/cash.

Traveled occasionally for acquisitions.

Education

High School Diploma -

Osceola High School
Kissimmee, FL

Skills

  • Staff Management
  • Troubleshooting and problem resolution
  • Teamwork and Collaboration
  • Training and Development
  • Work Planning and Prioritization
  • Customer Service
  • Task Delegation
  • Hiring and Training
  • Problem Resolution

Timeline

Lead Manager/DM Assistant

Brookwood Management Dba Storage Center
12.2013 - 01.2024

Lead Manager/CTM/Acquisition Support Team

Sovran Acquisition Dba Life Storage
08.2005 - 09.2013

Manager/Training Manager/Location Supervisor/Cashi

Ganaway’s/Larose Truck Plaza/Baron-Murphy Oil/Time
03.1994 - 08.2004

Senior Manager/Relief Supervisor

APSI/Chevron
11.1984 - 01.1992

High School Diploma -

Osceola High School
Yvonne White