Yvonne White

• Mentored junior staff members for skill development and career progression within the organization.
• Evaluated hiring, firing, and promotions requests.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Increased customer service success rates by quickly resolving issues.

Lead Manager: (Assisted DM) Assisted in running twelve stores in territory.

Provided excellent customer service, provided solutions for customer complaints, maximized rental income, leased spaces, managed budgets, handled financial transactions, banking activities, scheduled, maintained curb appeal.

CTM: (Certified Training Manager)

Interviewed, hired and trained all new employees for my territory. (Lafayette, Hammond, Baton Rouge, New Orleans LA along with Hattiesburg MS.

AST: (Acquisition Support Team)

Traveled as needed for store acquisitions. Set up new stores, or acquired stores, hired, and trained new employees.

Oversaw daily operations, hired and trained employees, handle financial transactions, banking activities, ordered all merchandise and fuel, maintained property, along with reconciling reports.

Assisted DM in the operation of ten stores.

Hired employees for all districts along with fingerprinting, photo, and orientation.

Trained managers in merchandising, ordering fuel, controlling inventory/cash.

Traveled occasionally for acquisitions.