Yvonne Whitner
Detroit Medical Center
Detroit,MI
18
years of professional experience
I am an organized and dedicated individual with exceptional customer service in fast-paced environments. I adapt to changes very well. I am very detailed orientated and have strong decision-making skills I am a self-motivated individual with strong work ethics and the ability to perform efficiently and effectively, independently or in a team work environment. I have strong data entry skills and very experienced with all office equipment, knowledge of various EMR/Billing systems as well as Microsoft Office.
Work History
Medical Biller
2 Years 2 Months- Charge entry and work outstanding claims for billing
- Update consumer demographics, and verify and correct insurance information
- Assists with patient checkout when needed
- Answers multi-line telephone, directing callers to appropriate personnel and scheduling appointments.
Medical Biller
- Charger entry, insurance verification and follow up on unpaid claims
Admission Coordinator
4 Years 1 Month- Updated consumer demographics, insurance information and collecting copays in system.
- Completed skilled administrative work to support all office staff and operational requirements.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Answered high-volume, multi-line telephone, directing callers to appropriate personnel.
Admission Coordinator
9 Years 9 Months- General office duties such as multi-phone systems, generate monthly reports, operated office equipment efficiently, greeted customers received complaints and resolving problems in a professional manner.
- Completed preliminary paperwork for incoming and outgoing patients.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Medical Biller
8 Months- Posts a high volume of payments to patient accounts per day, lowering non-posted Accounts Receivables.
- Identified and corrected posting errors as well as following up on rejections and rebills, resulting in accurate accounting.
- Prepared refunds for duplicate payments to reduce credit balances on patient accounts.
- Provided customer service to patients when calling in inquiring about their account and making payments.
Education
High school diploma or GED - General Studies
Skills
Insurance Knowledge (10+ years)
Supervision
Customer Service
Organization and Time management
13
000 keystrokes / 50+ wpm.
Primary Care Experience
Office Administration
Medical Records
EMR Systems
Typing
Insurance Verification
Medical Billing
Medical Office Experience
Medical Terminology
Medical Scheduling
ICD-10 (10+ years)
Accounts receivable
Customer service
Microsoft Access
Cash register
Proofreading
EMR systems
Medical terminology
Medical records
Medical Coding
Databases
Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Biller
Detroit Medical Center
10.2021 - 12.2023Read More
Medical Biller
Tenet Healthcare
10.2021 - 10.2021Read More
Admission Coordinator
Development Centers
09.2016 - 10.2020Read More
Admission Coordinator
NORTH CENTRAL HEALTH CENTER
11.2006 - 08.2016Read More
Medical Biller
Infinity Primary Care
03.2006 - 11.2006Read More
Inkster High School
High school diploma or GED from General Studies
Read More