Summary
Overview
Work History
Education
Timeline
Generic

Yvonne Wirthwein

Holland,IN

Summary

Engagement professional with strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and adapting to changing needs. Reliable and driven to deliver impactful outcomes.

Well-qualified with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring years of related experience to a challenging new role.


Overview

7
7
years of professional experience

Work History

Recruitment and Engagement Coordinator

Home Instead/Klipsch Senior Care
01.2024 - Current
  • Implemented innovative engagement strategies that fostered strong Care Pro relationships and increased retention rates.
  • Created and maintained physical and electronic personnel records.
  • Launched successful pilot projects that tested new engagement concepts before implementation.
  • Met with Care Pro's to understand needs and develop proactive solutions.
  • Consulted with teams on established best practices and process improvements.
  • Implemented strategies to increase Care Pro recruiting, engagement and retention.
  • Managed Care Pro expectations and mitigated potential conflicts, ensuring a high level of client satisfaction throughout the engagement process.
  • Implemented data-driven strategies for continuous improvement of engagement services, leading to improved performance metrics.
  • Metrics in Hours of Care increased from 4800 in January 2023 to 7000 Hours of Care in August 2024.
  • Net Care Pro and Turn over rates positively effected by changes. January 2023 Net Care Pro was -6 and Turnover rate was 29.89. January 2024 Net Care Pro -10 and Turnover rate 28%. August 2024 Net Care Pro +8 and Turnover rate 7%.
  • Delivered impactful presentations showcasing project results, earning recognition from senior management for excellent team work skills.
  • Developed and implemented student success initiatives to recognize and encourage achievement.
  • Evaluated post-engagement performance data to identify areas for improvement and implement strategies to enhance future engagements'' quality and effectiveness.
  • Engaged in continuous learning and professional development, keeping abreast of industry changes and innovations.
  • Improved Care Pro retention rates with strategic communication plans and regular follow-ups.
  • Conducted regular performance reviews, identifying areas for improvement and implementing targeted training.
  • Facilitated workshops and seminars to share best practices, elevating team's skills and competencies.
  • Implemented client feedback systems to gather insights, leading to service improvements and increased satisfaction.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Facilitated Care Pro Orientation and skills training

Lead Care Pro/Trainer

Home Instead/Klipsh Senior Care
06.2020 - Current
  • Provided coaching and mentoring to employees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Trained and mentored new personnel hired to fulfill their Care Professional roles.
  • Provided Skills training in office for HR when needed.
  • Worked in home as Care Pro/provided personal care to clients
  • Developed job-specific competencies and performance standards.
  • Built and maintained professional relationships with office team and Care Pro's
  • Elevated participant engagement by developing interactive training.
  • Boosted training session effectiveness with integration of equipment used in medical field to enhance the lives of the clients.

Team Lead

Masterbrand/Decora
07.2019 - 06.2020
  • Managed schedules, accepted time off requests.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Team Lead of 20+ team members.
  • Responsible for reporting of all Production numbers, safety, trends, quality
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.

Continuous Improvement Specialist

Masterbrand Cabinets/Decora
05.2018 - 07.2019
  • Led cross-functional teams in the execution of performance improvement projects, fostering collaboration and driving results.
  • Conducted root cause analysis to identify areas for improvement, implementing solutions that led to significant cost savings and process enhancements.
  • Managed multiple process improvement projects simultaneously, prioritizing tasks effectively to meet critical deadlines without sacrificing quality or effectiveness.
  • Facilitated kaizen events aimed at driving rapid improvements in targeted areas of operations.
  • Supported management in setting organizational goals and developing metrics to track progress towards achieving them.
  • Executed continuous improvement programs and employed lean tools and methodologies.
  • Enhanced operational efficiency by identifying and implementing process improvement strategies.
  • Responsible for Team performance, production numbers, quality, safety for Team members, along with continual assessment related to safety and performance in Subassembly.
  • Implemented improvements continuously. Team performance, production and quality increased.
  • Worked closely with Quality and Engineer to control waste.
  • Assessed existing workflows to identify bottlenecks and inefficiencies, recommending changes that increased overall throughput.
  • Conducted studies pertaining to cost control, cost reduction, inventory control and production record systems.
  • Interfaced with other departments to identify improvement opportunities to drive high quality and productive processes.
  • Implemented quality control measures that significantly reduced instances of defects, leading to increased customer satisfaction and reduced returns.
  • Developed comprehensive project plans for continuous improvement initiatives, ensuring timely completion and successful outcomes.
  • Standardized organizational processes for consistency and ease of replication across departments.

Education

EMT-B/EMT-Intermediate - Emergency Medical Services

VUJC/Daviess Community Hospital
Jasper, IN And Washington, IN
08-2012

Bachelor of Arts - Registered Nurse Program

Vincennes University Jasper Campus
Jasper, IN
05-2010

Associate of Science - Behavioral Sciences

Vincennes University Jasper Campus
Jasper, IN
05-2005

Associate of Science - General

IU of Kokomo
Kokomo, IN
05-2001

Timeline

Recruitment and Engagement Coordinator

Home Instead/Klipsch Senior Care
01.2024 - Current

Lead Care Pro/Trainer

Home Instead/Klipsh Senior Care
06.2020 - Current

Team Lead

Masterbrand/Decora
07.2019 - 06.2020

Continuous Improvement Specialist

Masterbrand Cabinets/Decora
05.2018 - 07.2019

EMT-B/EMT-Intermediate - Emergency Medical Services

VUJC/Daviess Community Hospital

Bachelor of Arts - Registered Nurse Program

Vincennes University Jasper Campus

Associate of Science - Behavioral Sciences

Vincennes University Jasper Campus

Associate of Science - General

IU of Kokomo

Similar Profiles

CREATE PROFILE
Yvonne Wirthwein