Yvonne "Angel" Daulton
Buckeye Lake,Ohio
Summary
Started at Hopkins Printing as a temp. in April of 1989.
Mr. Hopkins hired me on my Second day. In the contract with the temp agency I worked at Hopkins Six months then was officially hired full time by Hopkins Printing.
Begin as a Shipping Lead and continued that role until May of 1996. Then after maternity leave I returned to Hopkins as a Customer Service Representative. I have maintained this role for the last 28 Years.
My current daily job duties are lengthy.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Hopkins Printing
Columbus , Ohio
05.1996 - Current
- Answered constant flow of customer calls and email questions with minimal wait times
- Attend daily production meetings
- Produce P.O.'s and logistics of outside services with vendors and delivery arrangements through our Shipping Department.
- Keep production informed on jobs that are at outside vendor
- Write up Mail tickets and Fulfillment tickets for processing
- Sending tracking to customer immediately
- Answered customer telephone calls and emails promptly
Shipping Lead
Hopkins Printing
10.1989 - 05.1996
Was Shipping Lead for first 7 Years at Hopkins
*Daily responsibility to keep 3 drivers on the road and to deliver printed product on time
*Train incoming Shipping clerks
*Process P.O's and received incoming paper and materials.
*Processed all freight , DHL, Federal Express and UPS shipments
*Handled outside contact with vendors and making appointments for certain clients
*Answer incoming calls
*Arrange courier services when needed
*Shrink-wrap, box up and process shipments
*Produce labels and packing slips for every shipment
*Compare freight cost to get best rate
Education
East High School
Columbus, OH05.1986
Skills
- Customer Relations
- Coordinate outside services, with production, shipping department and vendors
- Train incoming CSR's
- Resolve any customer complaints quickly
- Excellent written and communication skills
- Multitasking
- Being proactive
Timeline
Customer Service Representative
Hopkins Printing
05.1996 - Current
Shipping Lead
Hopkins Printing
10.1989 - 05.1996
East High School
Biking, Golf and spending time with my family.
After living in West Jefferson, Ohio for over 31 Years. We made a big move to Buckeye Lake in October of 2022.
Absolutely love it! Bike path is just 3 minutes from my front door.
Biking, Golf and spending time with my family.
After living in West Jefferson, Ohio for over 31 Years. We made a big move to Buckeye Lake in October of 2022.
Absolutely love it! Bike path is just 3 minutes from my front door.
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