Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yvonne Exandra White

Tucson,AZ

Summary

Dynamic Senior Program Consultant at JD Byrider with exceptional problem-solving and customer service skills. Proven track record in delivering impactful presentations and fostering collaboration among stakeholders. Adept at enhancing program performance through strategic evaluations and relationship building, consistently achieving and exceeding performance targets.

Overview

18
18
years of professional experience

Work History

Senior Program Consultant

JD Byrider
10.2015 - 05.2024
  • Conducted in-depth program evaluations, identifying areas for improvement and making necessary adjustments.
  • Delivered impactful presentations to stakeholders, highlighting key program achievements and outcomes.
  • Consistently met or exceeded performance targets through careful planning, organization, and diligent oversight of project tasks.
  • Maintained open lines of communication with all project stakeholders, facilitating collaboration and information sharing.
  • Developed strong relationships with clients, fostering trust and ongoing communication regarding program progress.

Insurance Producer

American Income Life Insurance Company
04.2008 - 03.2010
  • Developed comprehensive insurance policies tailored to client needs, enhancing customer satisfaction and retention.
  • Collaborated with underwriters to assess risk factors and determine appropriate coverage options for clients.
  • Conducted market analysis to identify new business opportunities, increasing client base and revenue streams.
  • Provided ongoing support and education to clients regarding policy updates and claims processes, ensuring clear communication.
  • Evaluated insurance applications for accuracy and completeness, reducing errors and expediting approval timelines.
  • Provided detailed information about company insurance products.
  • Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
  • Mentored junior staff on best practices in client relations and policy management, fostering a knowledgeable team environment.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Trainer

Afni
02.2006 - 12.2009
  • Developed and delivered training programs for diverse audiences to enhance skill sets.
  • Facilitated workshops focusing on hands-on learning and practical application of concepts.
  • Assessed learner performance through evaluations and provided constructive feedback.
  • Collaborated with cross-functional teams to identify training needs and gaps in knowledge.
  • Managed high-volume inbound and outbound calls to resolve customer inquiries efficiently.
  • Trained new representatives on call handling procedures and customer service best practices.
  • Utilized CRM software to track customer interactions and ensure accurate record-keeping.

Education

Associate of Arts - Business Administration And Management

University of Phoenix
Tempe, AZ
05-2028

Skills

  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Goal oriented
  • Teamwork
  • Willingness to learn
  • Proposal writing

Accomplishments

  • Exceeded monthly quota 8 out of 12 months 2023.
  • Documentation - Wrote and edited over 60 Internet 3-4articles on various subjects including business.
  • Brought in new customers every month.
  • Supervised team of 25 staff members.

Timeline

Senior Program Consultant

JD Byrider
10.2015 - 05.2024

Insurance Producer

American Income Life Insurance Company
04.2008 - 03.2010

Trainer

Afni
02.2006 - 12.2009

Associate of Arts - Business Administration And Management

University of Phoenix

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