Yvonne M. Richardson
Fontana,CA
Summary
Detail-oriented Provider/Enrollment Specialist and Member Services Representative with extensive experience in customer service, patient care coordination, and administrative support. Demonstrated expertise in healthcare settings, including substance use disorder (SUD) care, Medicare processing, and HEDIS projects. Proficient in managing high volumes of inbound/outbound calls, scheduling, insurance verification, and claims processing. Skilled in using various software and tools, including Microsoft Office Suite, EPIC, Salesforce, and Genesys Phone Systems. Ready to contribute immediately with strong analytical, critical thinking, and problem-solving skills. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
Work History
Office Coordinator 1
Children’s Hospital of Philadelphia
01.2024 - Current
- Coordinate all facets of patient services, including scheduling, enrollment, insurance verification, and billing.
Patient Support/Unit Secretary/Peer Counselor
TeleCare Corporation
07.2020 - 06.2023
- Processed admissions, transfers, and discharges for the Behavioral Health Unit.
Provider/Enrollment Specialist
Boulder Care
11.2022 - 05.2023
- Supported patients seeking SUD care by answering questions, checking benefits, and handling HEDIS projects.
Fact Finder Agent
Employment Development Department
04.2022 - 10.2022
- Assessed information against UI Code policies to resolve pending issues and process claims.
Member Services Representative
CVS Pharmacy/Aetna
06.2021 - 06.2022
- Handled patient enrollment and Medicare Part D processing.
Medical Office Manager/Unit Secretary
LeDay HomeCare
01.2010 - 07.2020
- Managed daily operations of a Home Health office, including patient enrollment and staff coordination.
Education
High School Diploma -
Susan Miller Dorsey High School
01.1979
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Scheduling
- Records Management
- Technical Support
- Client Relationship Management
- Document Management
- Office Equipment Maintenance
- Business Administration
- Process Improvement
- Business Correspondence Writing
- Clear oral/written communication
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Organizational Skills
- Employee Supervision
- Regulatory Compliance
Timeline
Office Coordinator 1
Children’s Hospital of Philadelphia
01.2024 - Current
Provider/Enrollment Specialist
Boulder Care
11.2022 - 05.2023
Fact Finder Agent
Employment Development Department
04.2022 - 10.2022
Member Services Representative
CVS Pharmacy/Aetna
06.2021 - 06.2022
Patient Support/Unit Secretary/Peer Counselor
TeleCare Corporation
07.2020 - 06.2023
Medical Office Manager/Unit Secretary
LeDay HomeCare
01.2010 - 07.2020
High School Diploma -
Susan Miller Dorsey High School
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