Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
Generic

Yvonnia Mcintyre

Winston-Salem,NC

Summary

Proven leader in the hospitality and service industry, with a track record of enhancing customer satisfaction and reducing food costs by implementing efficient processes at Mama Cakes Kitchen. Skilled in food preparation, sanitation, and team leadership, I excel in fast-paced environments, consistently delivering high-quality, visually appealing dishes. Achieved significant cost savings and maintained a flexible schedule to meet business needs.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Cook

Brookdale Assisted Living
07.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Owner

Mama Cakes Kitchen
01.2015 - 10.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.

Cook

Cadence of Clemmons
12.2023 - 08.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.

Head Chef

Little Arie Japanese Resturant
07.2022 - 12.2023
  • Placed orders to restock items before supplies ran out.
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.

Material Handler /Order Filler

Hanes Brand
09.2022 - 01.2023
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Material Handler

Royal Cakes
09.2016 - 01.2020
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Warehouse Order Picker

Sara Lee Sock
03.2011 - 09.2013
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
  • Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.

Catering Manager/Dining Supervisor

NC School of Arts
03.2000 - 02.2007
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Hired and trained both permanent and temporary staff members.
  • Handled catering scheduling, ordered food and planned events.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.

Education

Diploma

North Forsyth High School
Winston-Salem, NC
06.1993

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food Preparation
  • Strong attention to safe food handling procedures
  • Frying
  • Knife Skills
  • Cooking techniques
  • Sanitation
  • Hospitality and service industry background
  • Food presentation
  • Kitchen equipment operation and maintenance
  • Food Waste Reduction
  • Performance Improvement
  • Food plating and presentation
  • Portion Control
  • Food Plating
  • Food Handler Certification
  • Order Verification
  • Hospitality service expertise
  • Ingredients measuring
  • Event Catering
  • Order delivery practices
  • Menu Planning
  • Food pairing
  • Fine Dining
  • Recipe Development
  • OSHA
  • Food Costing
  • Cleaning and sanitization
  • Works Well Under Pressure
  • Safe Food Handling
  • Kitchen Organization
  • Team Leadership
  • Quality Control
  • Flexible Schedule
  • Inventory Control

Certification

Servsafe Certified

Timeline

Cook

Brookdale Assisted Living
07.2024 - Current

Cook

Cadence of Clemmons
12.2023 - 08.2024

Material Handler /Order Filler

Hanes Brand
09.2022 - 01.2023

Head Chef

Little Arie Japanese Resturant
07.2022 - 12.2023

Material Handler

Royal Cakes
09.2016 - 01.2020

Owner

Mama Cakes Kitchen
01.2015 - 10.2024

Warehouse Order Picker

Sara Lee Sock
03.2011 - 09.2013

Catering Manager/Dining Supervisor

NC School of Arts
03.2000 - 02.2007

Diploma

North Forsyth High School

Work Availability

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Yvonnia Mcintyre