Brian Shub

- Manage user accounts, access, and security settings via Active Directory.
- Perform data transfers and migrations during system upgrades and repairs.
- Provide remote and on-site support using LogMeIn.
- Recover client data using DiskDrill to minimize data loss.

• Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
• Assessed customer needs and provided advice on appropriate products or services.
• Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.

Delivered IT support for hardware/software issues
Assisted DBA by collecting and importing call records into SQL Server
Prepared data for billing and reporting using stored procedures

• Collaborated with team members to implement system upgrades and enhancements.
• Documented technical procedures and user guides for internal reference.
• Installed and configured hardware, software, systems, networks, printers, and scanners.
• Provided technical support to users via telephone or remote access.
• Participated in team meetings to discuss project status updates.