Ashley Vallejo
Tucson,AZ
Summary
Bilingual, fluent in both English and Spanish. Seasoned retail management professional with a comprehensive background in leading teams to exceed sales targets and deliver exceptional customer service. Proven track record of developing and executing effective strategies to drive revenue growth and ensure profitability. Skilled in inventory management, including conducting audits and maintaining supplier relationships. Proficient in implementing visual merchandising standards to enhance store presentation and maximize sales. Experienced in budget management, expense control, and payroll optimization to achieve financial objectives. Strong commitment to ensuring compliance with company policies and maintaining a safe and welcoming environment for customers and employees. Effective collaborator with a talent for building positive relationships with diverse stakeholders. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
T-Mobile
12.2021 - Current
- Led high-performing teams to exceed sales targets and enhance customer satisfaction through strategic planning and execution.
- Managed inventory, budgets, and compliance while fostering positive relationships with stakeholders.
- Recognized as Manager of The Year in 2023
- Maintained top-ranked location for nearly 19 months.
- Achieved top 5 manager status in first business quarter employed at M1.
- Led team to exceed sales targets and deliver exceptional customer service.
- Developed and executed sales strategies, driving consistent growth and profitability.
- Ensured high customer satisfaction through prompt resolution of inquiries and complaints.
- Managed inventory, conducted audits, and maintained supplier relationships.
- Implemented visual merchandising standards, optimized budgets, and ensured policy compliance.
Retail Sales Lead
Cox Communications
04.2017 - 12.2021
- Provided leadership and guidance to 6 sales team members to achieve and exceed sales targets
- Assisted in developing sales strategies and initiatives to drive revenue growth while achieving personal sales goals.
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively and efficiently in a location with over 100 customer interactions a day.
- Supported training and development of sales associates to enhance product knowledge and selling skills.
- Ensured compliance with company policies and procedures
- Collaborated with management to optimize store operations and improve customer experience
- Conducted inventory management tasks, including stock replenishment and organization
- Assisted in merchandising and maintaining store presentation standards
- Acted as point of contact for customer escalations and provided timely resolutions
- Contributed to team meetings and provided feedback to improve sales performance.
Education
Bachelor of Science - Psychology
Pima Community College
Tucson, AZ05.2026
High School Diploma -
Academy With Community Partners
Mesa, AZ05.2011
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Experienced in Employee Training
- Highly motivated
- Sales Growth
- Inventory Control
Accomplishments
- Achieved the 20 national store ranking within 2 years.
- Exceeded monthly store sales goals 20 months in a row.
- Uncovered and eliminated security issues, reducing shrinkage. Averaging under $25 in yearly shrinkage
References
- Ruth Nunez, Teacher, (915)-691-8249
- Alexis Delahanty, Tilly’s Clothing Store RSM, (520)-393-9134
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Manager
T-Mobile
12.2021 - Current
Retail Sales Lead
Cox Communications
04.2017 - 12.2021
Bachelor of Science - Psychology
Pima Community College
High School Diploma -
Academy With Community Partners