Yzabelle Diaz
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Lollipop Dental
, CA
08.2024 - Current
- Provided support in resolving scheduling conflicts for patients.
- Scheduled and confirmed appointments.
- Handled incoming calls and directed callers
Patient Billing Representative
Reno Orthopedic Center
, NV
03.2024 - 07.2024
- Assisted with the surgery, injection estimates.
- Resolved customer inquiries regarding billing disputes or discrepancies.
- Conducted research on past due accounts and contacted customers for payment arrangements.
- Processed credit card and check payments for patient bills.
Scheduler
ESI Security Services
, NV
09.2023 - 03.2024
- Produced a handbook for the position.
- Memorized a variety of individuals' characteristics to meet their accommodations for both clients and security officers
- Created, updated, and monitored project schedules for multiple departments.
Customer Service Representative
ORBO Corporation
, CA
08.2022 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Visual Merchandiser/ Team Lead
Target
07.2020 - 08.2022
- Developed creative visual displays to showcase products and attract customers.
- Organized store layout, fixtures and visual merchandising standards.
- Assisted in developing strategies for increasing sales by using visual merchandising techniques.
Education
Associate's degree - business administration
Skills
- PowerPoint
- Word
- Excel
- Quick learner
- Hardworking
- Trustworthy
- Outstanding customer service
- Strong verbal skills
Timeline
Scheduling Coordinator
Lollipop Dental
08.2024 - Current
Patient Billing Representative
Reno Orthopedic Center
03.2024 - 07.2024
Scheduler
ESI Security Services
09.2023 - 03.2024
Customer Service Representative
ORBO Corporation
08.2022 - 03.2023
Visual Merchandiser/ Team Lead
Target
07.2020 - 08.2022
Associate's degree - business administration
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