Zaba Suma
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
14
14
years of professional experience
21
21
years of post-secondary education
Work History
Delivery Driver
Woodrow delivers
Port Saint Lucie, Florida
09.2017 - 07.2024
- Delivered packages promptly to designated locations across various routes.
- Maintained accurate records of deliveries and vehicle inspections daily.
- Communicated with dispatch to confirm delivery schedules and route changes.
- Loaded and unloaded goods efficiently to optimize delivery processes.
- Ensured compliance with safety regulations during all driving operations.
- Provided excellent customer service during package drop-offs and pickups.
- Monitored vehicle performance and reported maintenance issues as needed.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Driver, Warehouse Orders
Caneel Bay Resort
St. John Virgin Islands , V.I
04.2012 - 08.2017
- Transported warehouse orders to designated locations within the resort premises.
- Loaded and unloaded goods efficiently using warehouse equipment.
- Maintained accurate inventory records of supplies and products.
- Collaborated with team members to ensure timely order fulfillment.
- Followed safety protocols while operating vehicles in various conditions.
- Assisted in organizing the warehouse layout for optimal workflow.
- Communicated effectively with staff regarding delivery schedules and needs.
- Conducted routine inspections of vehicles for maintenance and safety compliance.
- Delivered goods to specified destinations in a timely manner.
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Reviewed work orders to perform freight movement and deliveries.
- Operated pallet jacks to move inventory within the warehouse.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Followed established safety procedures when loading and unloading freight from delivery trucks.
- Processed daily inventory receipts and quantities of supplies.
- Inspected vehicles for mechanical items and safety issues prior to departing on routes.
- Ensured cargo was secured properly in accordance with company policy and DOT regulations.
- Maintained accurate records of deliveries including delivery times, dates and addresses.
- Recorded discrepancies and damages to inventory and reported findings to supervisor.
- Inspected equipment throughout shift, performed minor maintenance tasks and notified maintenance of tools requiring repair.
- Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes.
- Navigated routes with relevant map programs and GPS systems.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Handled merchandise in accordance with product handling standards.
- Notified customers of delays to decrease calls to support.
Customer Service Cashier
Laspot Resort
Saint Lucas, Iowa
05.2010 - 05.2012
- Processed customer transactions accurately and efficiently at Laspot Resort.
- Assisted guests with inquiries and provided exceptional service during peak hours.
- Maintained cash drawer integrity by performing regular cash reconciliations.
- Scheduled appointments and maintained calendars for office staff.
- Organized and maintained reception area for a welcoming environment.
- Processed incoming and outgoing mail, ensuring timely delivery to departments.
- Assisted in handling customer inquiries, providing information as needed.
- Maintained office supplies inventory, placing orders when necessary.
- Coordinated meeting room schedules, preparing spaces for events and gatherings.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
Education
Customer Service Representative - Customer Service
Trade school
St John, Virgin island 05.2007 - 05.2028
C.A.R.E Secondary
Skills
- Attention to detail
- Adaptability
- Customer Service
- Time management
Timeline
Delivery Driver
Woodrow delivers
09.2017 - 07.2024
Driver, Warehouse Orders
Caneel Bay Resort
04.2012 - 08.2017
Customer Service Cashier
Laspot Resort
05.2010 - 05.2012
Customer Service Representative - Customer Service
Trade school
05.2007 - 05.2028
C.A.R.E Secondary