Zabdi Lais
Houston
Summary
Driven and customer-focused professional with a strong work ethic, demonstrated during tenures at Wingstop Restaurant and Hyatt Regency Houston Downtown. Excelled in guest engagement and cash handling, ensuring transaction accuracy and high service standards. Collaborated effectively with teams to enhance operational efficiency and customer satisfaction, showcasing exceptional customer service and teamwork skills.
Overview
2
2
years of professional experience
Work History
Cashier
Wingstop Restaurant
05.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Room Service Server
Hyatt Regency Houston Downtown
08.2023 - 12.2023
- Restocked supplies to keep team efficient and ready for guests' orders.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Supported inventory management efforts, regularly stocking supplies as needed to maintain seamless room service operations.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Verified accuracy and quality of orders before delivery.
Server
Waffle House Restaurant
01.2024 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Westbury High School
Houston, TX06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
Languages
Spanish
Limited Working
Timeline
Server
Waffle House Restaurant
01.2024 - 09.2024
Room Service Server
Hyatt Regency Houston Downtown
08.2023 - 12.2023
Cashier
Wingstop Restaurant
05.2022 - 07.2023
High School Diploma -
Westbury High School
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