Zabdiel Nieves
Auburndale,Florida
Summary
Bilingual biology baccalaureate graduate with great dedication to others in the community. Prominent experience in retail settings, biological studies, tutoring student groups, crowd control, lab experience, and time management, among others.
Overview
7
7
years of professional experience
Work History
Retail Associate
Mars, M&M Store Disney Springs
Lake Buena Vista, Florida
07.2024 - Current
- Manage and handle candy following allergen and temperature regulations.
- Improve guest experience in-store with approachability methods and open-ended questions.
- Crowd control with a microphone, and attention to detail on risks and cleanliness standards for chocolate tubes.
- Process the candy truck, and follow procedures with care and precision while in candy management.
- Replenish the floor with candy in a timely and efficient manner.
Volunteer Patient Scheduler
Lakeland Volunteers In Medicine
Lakeland, Florida
12.2024 - 04.2025
- Helped patients with scheduling their appointments.
- Provided assistance with translation to Spanish-speaking patients.
- Helped patients with technical tasks during check-in.
- Managed patient information and paperwork for efficient documentation and clinic operations.
- 57 hours of volunteer work completed with the LVIM clinic.
Sales Associate
Marshalls
Davenport, Florida
07.2021 - 07.2024
- Organized great amounts of merchandise, following store presentation guidelines.
- Collaborated extensively with coordinators and colleagues on credit card application performance, and store crowd management.
- Handled POS system and truck unload duties.
- Assisted managers with shopping cart retrieval, fitting rooms, cleaning duties, and sales floor recovery constantly.
Biology PAL Mentor
Worcester State University
Worcester, Massachusetts
09.2020 - 05.2021
- Help students with material comprehension and strategies for better performance with study methods.
- Provided live mentoring sessions on an accessible schedule for students.
- Created mentorship exercises and presentations for better learning.
Sales Associate
Kohl's
Worcester, Massachusetts
09.2018 - 05.2021
- Assisted customers with prompt questions and concerns.
- Packaged and processed online orders in a timely manner.
- Assisted and collaborated extensively with fellow colleagues in meeting store expectations.
- Managed registers with a focus on credit applications and talking points with guests.
Clerical Assistant
Umass Vascular Lab
Worcester, Massachusetts
07.2018 - 08.2018
- Use of online medical portal system.
- Calls to patients for details on health, and reminders.
- Clean imaging rooms for ultrasounds.
- Collaborative work with ultrasound techs and the front desk in regard to patient information and scheduling tasks.
Education
Bachelor of Science - Biology
University of Central Florida
Orlando, FL12-2023
Skills
- Bilingual (fluent in English and Spanish)
- Organization skills
- Excellent time management
- Customer service skills
- Multitasking skills
- Tutoring
Languages
Spanish
Native/ Bilingual
Timeline
Volunteer Patient Scheduler
Lakeland Volunteers In Medicine
12.2024 - 04.2025
Retail Associate
Mars, M&M Store Disney Springs
07.2024 - Current
Sales Associate
Marshalls
07.2021 - 07.2024
Biology PAL Mentor
Worcester State University
09.2020 - 05.2021
Sales Associate
Kohl's
09.2018 - 05.2021
Clerical Assistant
Umass Vascular Lab
07.2018 - 08.2018
Bachelor of Science - Biology
University of Central Florida
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