Caleb Shaffer
Auburndale,Florida
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Small Business Owner
Self-employeed
Auburndale, Florida
01.2023 - Current
- Led the training and integration of new ideas, fostering business success.
- Resolved all customer service issues and implemented solutions to prevent recurrence.
- Oversaw operations to maintain adherence to timelines and quality standards.
- Handled all aspects of payment processing, maintaining financial accuracy.
- Built a business from scratch, achieving a customer base of more than 70 and continuing to grow.
Lead Pool Technician
Mikey Kincaid
Auburndale, Florida
08.2022 - 01.2023
- Provided customer service by answering questions about pool operations and services offered.
- Inspected, tested and maintained pool equipment to ensure proper functioning.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Developed and maintained positive relationships with clients, ensuring high satisfaction with pool services.
Lead Pool Technician
Tyler Willis
Auburndale, Florida
06.2021 - 08.2022
- Completed scheduled appointments on time to drive quality service.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Performed weekly water tests to monitor chlorine levels and adjust accordingly.
- Scheduled and conducted regular pool maintenance visits to ensure optimal pool conditions year-round.
- Kept records of parts and equipment used in projects to update inventory.
- Maintained clean, presentable and safe aquatic areas to deliver positive guest experiences.
Sales Lead Keyholder
Journeys Shoe Store
Waldorf, MD
08.2018 - 06.2021
- Assisted customers in locating items within the store or online through use of technology resources.
- Captured customer information to maximize future clienteling opportunities.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Enforced loss prevention policies to minimize theft or fraud incidents within the store.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Handled returns and exchanges according to company policies.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
Education
Bachelor of Arts - Criminal Justice
Webber International University
Babson Park, FL05-2022
Associate of Arts - Criminal Justice
College of Southern Maryland
La Plata, MD05-2020
Skills
- Operations management
- Reporting and documentation
- Vision implementation
- Team building
- Employee development
- Strategic planning
- Negotiation
- Entrepreneurial leadership
- Project management
- Planning and execution
Accomplishments
- My biggest accomplishment far is starting my own business and watching it turn into an empire.
Affiliations
- I love spending time with family and friends.
- I also love doing mission work, every March we go to Jamaica and do Medical missions.
Certification
- Certified Pool and Spa Operator Certification
References
References available upon request.
Timeline
Small Business Owner
Self-employeed
01.2023 - Current
Lead Pool Technician
Mikey Kincaid
08.2022 - 01.2023
Lead Pool Technician
Tyler Willis
06.2021 - 08.2022
Sales Lead Keyholder
Journeys Shoe Store
08.2018 - 06.2021
Bachelor of Arts - Criminal Justice
Webber International University
Associate of Arts - Criminal Justice
College of Southern Maryland
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