Zabella Tuscany
Boise,ID
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Internet Sales Manager
Maverick Car Company
Boise, ID
08.2024 - Current
- Tracked KPIs such as average order value, customer lifetime value, cost per acquisition.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Monitored industry trends to stay ahead of competition in the digital space.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Maintained up-to-date knowledge of digital marketing tools and technologies to enhance sales efforts.
- Monitored online customer inquiries and ensured prompt and professional responses to enhance customer satisfaction.
- Developed and implemented strategies for increasing internet sales volume.
- Managed customer feedback and resolved issues promptly to maintain a positive online reputation.
- Maintained relationships and followed up with customers.
- Set and achieved monthly sales targets, contributing to overall company revenue goals.
- Supported sales team members to drive growth and development.
- Scheduled automotive deliveries with vendors and customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Updated and maintained databases with current information.
- Assisted with customer requests and answered questions to improve satisfaction.
Lifeguard
Roaring Springs
Meridian, ID
06.2024 - 09.2024
- Filled out incident and accident reports and submitted to supervisor.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Watched over swimmers to respond quickly to distress situations.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Recognized swimmers in need of assistance and acted quickly.
- Observed sections of assigned water zone of responsibility.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Performed emergency rescues when necessary.
- Responded quickly to medical emergencies in the pool area.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Monitored swimmers to ensure safety in the pool area.
- Enforced all safety regulations and posted rules for patrons.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Monitored surrounding environment constantly to watch for potential risks.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Adhered strictly to emergency action plans.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Certified in CPR and first aid, ensuring safety and emergency readiness.
- Maintained CPR and first aid certification to provide immediate response in emergencies.
Education
High School Diploma -
Vallivue High School
Caldwell, ID05-2024
Skills
- Inquiry follow-up
- Inbound call management
- Appointment scheduling
- Lead prospecting
- Web analytics
- Mobile marketing tactics
- KPI tracking
- CRM software mastery
- Negotiation
- Conversion rate optimization
- Price quoting
- Customer education
- Inventory management
Certification
- Sales license
Timeline
Internet Sales Manager
Maverick Car Company
08.2024 - Current
Lifeguard
Roaring Springs
06.2024 - 09.2024
High School Diploma -
Vallivue High School
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