Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Zabir Mahmud

Ashburn,VA

Summary

I am someone who's proficient when it comes down to being adaptable and being willing to get the job done. That personally comes from me moving countries, learning languages and the culture and connecting to people as well having tried and learned different jobs in the last 2 years and excelling especially in customer service when it came down to communicating and handling people at their most volatile times as well as not stopping for hours when it came down to serving people at the restaurant or verifying customers at the airport.

Overview

1
1
year of professional experience

Work History

Ambassador

Clear
Dulles, VA
04.2024 - Current
  • Verified customers' identities for TSA and escorted them to airport security.
  • Delivered customer service so that customers don't get bored and can have their questions answered and confusion resolved.
  • Maintained communication between the customers and TSA.
  • Maintained strict policy regarding our work, as any violation could cause a major security risk at the airport.

Insurance Broker

Granger Financial
Sterling, VA
07.2023 - 03.2024
  • Reviewed policy documents for accuracy prior to issuing them to clients.
  • Resolved customer inquiries regarding policy changes or coverage issues.
  • Developed insurance policies and programs to meet customer needs.
  • Performed administrative tasks such as preparing invoices, updating records.

Server

Rebel Taco
Brambleton, Ashburn, Virginia
03.2023 - 10.2023
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Delivered food orders promptly and courteously.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Education

Associate Degree in Business Administration -

NOVA Community College
Loudon
06-2026

High School Diploma -

Independence High School
Ashburn
06-2023

Skills

  • Customer Education
  • Social Perceptiveness
  • Event Coordination
  • Decision-Making
  • Team building

Custom

I also wanted to share that I know 4 languages including Hindi, Urdu, English and Bengali.

Timeline

Ambassador

Clear
04.2024 - Current

Insurance Broker

Granger Financial
07.2023 - 03.2024

Server

Rebel Taco
03.2023 - 10.2023

Associate Degree in Business Administration -

NOVA Community College

High School Diploma -

Independence High School

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Zabir Mahmud