Zabrina Maker
Hilton Garden Inn Hotel
Grandy,NC
13
years of professional experience
Detail-oriented hospitality professional with extensive experience in front desk operations, guest relationship management, and administrative support. Known for problem-solving abilities, maintaining accurate reservation records, and enhancing guest satisfaction through exceptional service. Prepared to contribute to sales coordination and client communication within the hospitality sector.
Work History
Front Desk Agent
2 Years 11 Months- Managed check-in and check-out processes efficiently, enhancing guest satisfaction and ensuring a welcoming atmosphere.
- Handled guest inquiries and resolved issues with professionalism and urgency, extending courtesy to guests at all times.
- Coordinated room assignments and maintained accurate reservation records using hotel management software, ensuring meticulous documentation.
- Processed financial transactions accurately, maintaining strong attention to detail in billing procedures.
- Trained new front desk staff on procedures and customer service expectations for consistent performance.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Waitress
4 Years 7 Months- Provided exceptional customer service, ensuring positive dining experiences and repeat patronage.
- Managed multiple tables efficiently, balancing customer needs with timely service delivery.
- Resolved customer complaints professionally, enhancing satisfaction and loyalty metrics.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Line Cook
5 Years 8 Months- Prepared high-quality dishes in accordance with standard recipes and presentation guidelines.
- Maintained cleanliness and organization of workstations to comply with health regulations.
Education
High School Diploma
Skills
Guest check-in management
Customer service
Attention to detail
Problem-solving skills
Financial transaction processing
POS systems
Reservation systems
Customer support
Time management
Relationship building
Cash handling
Microsoft Office
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
09.2023 - CurrentRead More
Waitress
Jolly Rogers
02.2019 - 09.2023Read More
Line Cook
BJS Caroline Cafe.
06.2013 - 02.2019Read More
Currituck County High School
High School Diploma
Read More