Zabrina Nybo
Concrete,WA
Summary
Experienced Animal Control Officer and Certified Dog Trainer with strong skills in problem-solving and teamwork. Successfully enforced animal control laws, conducted investigations, and led community outreach programs to promote responsible pet ownership and enhance public safety.
Overview
28
28
years of professional experience
Work History
Animal Control Officer
Anacortes Police Department
Anacortes, WA
06.2013 - Current
- Enforce animal control laws and regulations to ensure community safety.
- Conduct investigations of over approximately 700 animal complaints each year independently, documenting findings for legal proceedings when applicable.
- Train new patrol officers on procedures, safety protocols, and effective animal handling techniques.
- Educate the public on responsible pet ownership and wildlife interactions.
- Capture injured or stray domestic and wild animals.
- Organize community outreach programs to promote awareness of animal welfare and control initiatives.
- Handle emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Conduct thorough investigations into cases of suspected animal cruelty or neglect, gathering evidence to support legal action when necessary.
- Develop strong working relationships with veterinarians, rescue organizations, and other stakeholders within the community for improved collaboration on shared goals.
- Maintain a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
- Ensure proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
- Enhance public safety by responding to and investigating reports of animal abuse, neglect, and nuisance complaints.
- Facilitate positive outcomes in difficult situations by using conflict resolution skills when interacting with agitated or uncooperative individuals during field operations.
- Manage accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
- Decrease the number of repeat offenses by providing guidance to pet owners on proper care and legal requirements.
- Participate in ongoing professional development opportunities to stay current with industry best practices and enhance overall job performance.
- Maximize efficiency in operations by maintaining up-to-date knowledge of state and local regulations related to animal control practices.
- Demonstrate adaptability in addressing unique challenges related to specific animal species or situations, applying problem-solving skills to reach successful resolutions.
- Reduce response times to incidents involving injured wildlife by coordinating rescue efforts with specialized rehabilitation centers.
- Contribute to a more informed public by writing articles and news releases on relevant animal control topics for local media outlets.
- Examine animals for injuries or malnutrition and arranged for necessary medical treatment.
- Write reports of activities and maintained files of impoundments and dispositions of animals.
- Organize bi-annual pet food and supply drives.
- Co-organize a yearly dog centered community event.
Certified Dog Trainer
Self-employed, Z's Obedience Training School
Concrete, WA
05.1998 - Current
- Design customized training programs to address individual dog behavior issues.
- Implement positive reinforcement techniques to enhance obedience and reduce behavioral problems.
- Evaluate client needs through consultations, providing tailored advice for effective training strategies.
- Collaborate with local veterinarians to promote responsible pet ownership and training benefits.
- Evaluate the effectiveness of various dog training tools to recommend the most suitable equipment for each client's needs.
- Promote a safe and positive learning environment by maintaining clean, organized, and welcoming training spaces for clients and their dogs.
- Improve client satisfaction by addressing individual needs and providing tailored solutions for each dog's behavior issues.
- Assist clients in addressing separation anxiety in their pets by creating structured routines and implementing gradual exposure techniques.
- Reduce instances of fear aggression in client dogs with specialized training program.
- Develop customized training programs for special-needs dogs including those with physical disabilities or sensory impairments to enhance their overall quality of life.
- Increase client retention rates through exceptional customer service, empathy towards dog owners'' challenges, and genuine passion for improving human-canine relationships.
- Offer private consultations for specific behavioral issues such as leash reactivity or resource guarding to address individual challenges more effectively.
- Enhance dog obedience by implementing positive reinforcement techniques and personalized training plans.
- Establish partnerships with local veterinarians to provide clients with comprehensive support regarding nutrition, exercise requirements, or medical concerns affecting their pets'' behavior.
- Conduct group classes for puppy socialization, basic obedience, and advanced skills to foster well-rounded canine companions.
- Educate pet owners on proper handling techniques, canine body language, and effective communication methods to strengthen the bond between owner and pet.
- Watch dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Evaluate animals to determine temperaments, abilities and aptitude for training.
- Consult with owners to discuss behavioral concerns and determine final goals.
- Employ positive reinforcement with animals using voice rewards and touch praise.
- Observe animals during different activities to identify possible illnesses or injuries requiring care.
- Train dogs to respond to specific cues from both owners and handlers.
- Create innovative ways to teach animals new behaviors and tricks.
- Advise owners about planned animal purchases or adoptions and potential behavioral needs.
- Use skills to assist with rescuing and rehabilitating dogs.
911 Dispatcher
Skagit 911
Mount Vernon, WA
03.2007 - 05.2013
- Responded to emergency calls, assessing situations and prioritizing dispatch based on urgency.
- Coordinated communication between first responders and callers, ensuring accurate information transfer.
- Utilized computer-aided dispatch (CAD) systems to log incidents and track response units efficiently.
- Monitored radio traffic, providing real-time updates to field personnel during critical incidents.
- Implemented training programs for new dispatchers, enhancing team performance and operational efficiency.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Proved successful working within tight deadlines and a fast-paced environment.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Provided on-the-job training and coaching to develop new dispatchers.
Education
Master Dog Trainer - Dog Training & Behavior
National K-9 School For Dog Trainers
Columbus, OH 05-1998
Associate of Arts - General Studies
Skagit Valley College
Mount Vernon, WA1998
Skills
- Animal welfare laws
- Animal behavior
- Public safety
- Animal handling
- Public education
- Teamwork and collaboration
- Problem-solving
- Time management
- Effective communication
- Conflict resolution
Timeline
Animal Control Officer
Anacortes Police Department
06.2013 - Current
911 Dispatcher
Skagit 911
03.2007 - 05.2013
Certified Dog Trainer
Self-employed, Z's Obedience Training School
05.1998 - Current
Master Dog Trainer - Dog Training & Behavior
National K-9 School For Dog Trainers
Associate of Arts - General Studies
Skagit Valley College