Zabrina Salinas
Houston,TX
Summary
Led initiatives to enhance animal safety and foster effective communication with clients at Aldine Animal Hospital.
Oversaw front desk operations and implemented complaint resolution strategies that elevated client satisfaction.
Applied data research and analysis skills while promoting a dynamic and service-oriented environment.
Overview
7
7
years of professional experience
Work History
Sales Representative
T-Mobile
Houston, TX
05.2025 - 04.2026
- Cultivated relationships with clients to enhance customer loyalty and retention.
- Conducted market research to identify new sales opportunities and trends.
- Delivered product presentations, demonstrating features and benefits to potential customers.
- Collaborated with marketing teams to develop promotional materials and campaigns.
- Analyzed sales data to refine strategies and improve overall performance.
- Increased sales revenue by identifying and targeting high-potential accounts.
Veterinary Technician
Aldine Mail Rt Animal Hospital
Houston, TX, USA
08.2023 - 04.2025
- Monitored vital signs such as heart rate, temperature and respiration during surgery or other treatments. Reviewed vaccination records and prepared and administered shots according to clinic protocol. Utilized restraint techniques appropriately when examining or treating animals exhibiting aggressive behaviors. Assisted veterinarians in providing medical care to a variety of animals including dogs, cats, birds, reptiles and small mammals. Conducted initial exams on pets, recording vital signs and collecting lab samples. Restrained animals during examinations and treatments to prevent accidental injury to patients and staff. Answered questions for pet owners regarding animal dietary needs and required medications. Educated pet owners on proper nutrition, exercise requirements and preventative healthcare measures.
Front Desk Receptionist
360 Heal Clinic
Houston, TX, USA
07.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Maintained files and records by implementing effective filing systems that boosted efficiency and organization. Used internal software to process reservations, check-ins and check-outs. Monitored office supplies by checking inventory and placing orders. Entered customer data into room system and updated information whenever patrons changed rooms. Maintained transaction security by verifying payment cards against identification.
Customer Service Representative
Culligan Of Houston
Houston, TX, USA
06.2019 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Provided primary customer support to internal and external customers. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Associate of Science - Forensic Psychology
Talladega College
AL, USA6 2025
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
Work Experience
01-2024
Timeline
Sales Representative
T-Mobile
05.2025 - 04.2026
Veterinary Technician
Aldine Mail Rt Animal Hospital
08.2023 - 04.2025
Front Desk Receptionist
360 Heal Clinic
07.2021 - 09.2022
Customer Service Representative
Culligan Of Houston
06.2019 - 07.2021
Associate of Science - Forensic Psychology
Talladega College