Zac Berroa
Bronx,NY
Summary
Astute sales professional skilled at meeting and exceeding company sales goals. Resourceful sales professional dedicated to ensuring a team-wide commitment to providing exceptional customer service in every interaction.
Overview
9
9
years of professional experience
Work History
Sleep Professional
Sleep Number Corporation
New York, NY
04.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Call Center Sales Manager
Treasure Island Storage
New York, NY
07.2019 - 06.2021
- Delivered scripted sales talks to achieve easy conversational flow in interactions with potential customers.
- Explained product prices and packages as well as answered questions and addresses concerns of customers.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Collaborated with V.P of sales to achieve quarterly sales goals.
- Handled 40 inbound/outbound calls per shift to provide callers with product and service information and generate quotes.
- Trained new sales representatives on sales strategies and processes to reduce process gaps and enhance performance, efficiency and profitability.
Inbound Sales Representative
Altice USA
Bronx, NY
10.2018 - 07.2019
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects with great success rate.
- Consistently Hit and exceeded sales goals Worked daily with 30 or more customers to sell over $2000 worth of product.
Retail Sales Consultant
AT&T Inc
New York, NY
01.2012 - 04.2018
- Determined solutions for clients promptly and professionally.
- Exceeded sales goals by 100% utilizing exemplary customer service skills.
- Managed and established business accounts with individuals.
- Oversaw deposits, processed financial transactions, and maintained inventory.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cultivated customer-focused shopping environment by greeting and responding to all customers in friendly manner.
- Greeted customers in timely fashion while quickly determining their needs.
- Engaged with customers in sincere and friendly manner.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Educated customers about brand to incite excitement about company's mission and values.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
High School Diploma Arts -
Repertory Company High School For Theatre Arts
2008
Skills
- Business development and planning
- Sales processes
- Verbal and written communication
- Sales Reporting
- Decisive
- Coaching and mentoring
- Sales expertise
- Solution selling
- Time management
Timeline
Sleep Professional
Sleep Number Corporation
04.2022 - Current
Call Center Sales Manager
Treasure Island Storage
07.2019 - 06.2021
Inbound Sales Representative
Altice USA
10.2018 - 07.2019
Retail Sales Consultant
AT&T Inc
01.2012 - 04.2018
High School Diploma Arts -
Repertory Company High School For Theatre Arts
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