Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zac Boudreaux

Zac Boudreaux

Maurice,LA

Summary

An ambitious professional eager to embrace new challenges. Possesses a robust work ethic, adaptability, outstanding communication skill, and subject matter expert level knowledge. Known for working efficiently without supervision and swiftly acquiring new abilities. Utilizes a blend of technical and software expertise to meet customer requirements during the implementation of new and existing products. Recognized for driving new business growth while ensuring the successful completion of projects.

Overview

13
13
years of professional experience

Work History

Technical Services Engineer III

CentralSquare Technologies, LLC
Lake Mary, FL
07.2022 - Current
  • Worked in synergy with Product Management and Development teams to create innovative solutions tailored to meet customer needs.
  • Spearheaded the design, testing, and implementation of solutions to ensure high availability and support disaster recovery efforts for key Enterprise CAD services. This initiative not only reduced downtime, and disaster remediation but also contributed to an increase in Professional Service ARR and additional maintenance revenue.
  • Contributed to the successful completion and Go-Live of numerous high-priority projects by providing essential assistance throughout the project lifecycle.
  • Collaborated with cross-functional teams throughout the development, installation, support, and consulting process to ensure successful outcomes.
  • Led and organized projects encompassing installations, rehost, and migrations for CAD Enterprise, Mobile Enterprise, Common Identity Management, and other solutions.
  • Actively collaborate with sales and customer success teams to optimize both new and existing customers sales, delivering top-tier solutions and contributing to a reduction in customer churn.
  • Engaged with numerous customers to understand their challenges, proposed solutions, and discussed future enhancements to ensure their success with our products.

Public Safety Systems Admin/Analyst

Acadian Ambulance Service
Lafayette, LA
10.2011 - Current
  • Configured and maintained system hardware, software and network components.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Installed, tested and evaluated new systems, applications and patches.
  • Created user accounts and managed access rights for users.
  • Provided guidance on best practices related to system administration procedures.
  • Orchestrated and oversaw upgrades to system hardware and software.

Operations Supervisor

Acadian Ambulance Service
Lafayette, LA
01.2013 - 03.2019
  • Provided administrative support to the 911 Communications Center, including scheduling staff and reviewing payroll.
  • Monitored radio communications between emergency personnel in the field and the 911 Communications Center.
  • Ensured proper protocols were followed during all incoming calls related to emergencies.
  • Mentored junior team members and managed employee relationships.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Managed 80 dispatchers while delegating job assignments, tracking project status, processing payroll, scheduling itineraries and resolving issues to maximize productivity.

Education

Some College (No Degree) - Paramedicine

Texas A&M University
College Station, TX

Skills

  • Virtualization Technologies
  • Disaster Recovery
  • Operating systems
  • Configuration Management
  • Root Cause Analysis
  • Technical Troubleshooting
  • Administration
  • Solution Recommendations
  • Cross-Functional Collaboration
  • Feature and Application Implementation

Timeline

Technical Services Engineer III

CentralSquare Technologies, LLC
07.2022 - Current

Operations Supervisor

Acadian Ambulance Service
01.2013 - 03.2019

Public Safety Systems Admin/Analyst

Acadian Ambulance Service
10.2011 - Current

Some College (No Degree) - Paramedicine

Texas A&M University

Similar Profiles

  • Logan Mosinsky

    Logan MosinskyLogan Mosinsky

    Technical Product Support Specialist II (Diamond Team) at CentralSquare TechnologiesTechnical Product Support Specialist II (Diamond Team) at CentralSquare Technologies

  • Amy Smith

    Amy SmithAmy Smith

    Solutions Architect at CentralSquare TechnologiesSolutions Architect at CentralSquare Technologies

  • Dhruv Virani

    Dhruv ViraniDhruv Virani

    Software Developer at Centralsquare Technologies (Clinical Connect)Software Developer at Centralsquare Technologies (Clinical Connect)

  • Cade Leblanc

    Cade LeblancCade Leblanc

    Dispatcher at A&b TransportDispatcher at A&b Transport

  • Devin Galley

    Devin GalleyDevin Galley

    Crew Member at Tropical smoothieCrew Member at Tropical smoothie

CREATE PROFILE
Zac Boudreaux