Zac Hunter
Cornelius,OR
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Advanced diagnostic and troubleshooting skills. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Technician 3
Ryder Fleet
01.2023 - Current
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Applied critical thinking and research to address complex issues.
- Mentored junior technicians in maintenance, repair, and reporting duties.
- Step in for shop operations when management is absent.
- Organized work to meet demanding production goals.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Mobil Technician 3
Ryder Fleet
08.2021 - 12.2022
- Perform mobile services and quality repairs on Tractors, Trailers, Delivery trucks and Refrigeration units
- Worked with diverse types of weather and ground conditions.
- Tested components and systems to evaluate performance and identify concerns.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Create RO’s and determine billable work
- Inform shop management of repairs being brought to shop
- Performed shop management duties during absence's
- Communicate times for work to be schedule with customers
- Manage parts inventory for service truck
- Organized work to meet demanding production goals.
- Communicate with customers status of repairs
- Coordinate outside repairs between vendors and customers.
Customer Service Coordinator
Ryder Fleet
12.2020 - 08.2021
- Communicate scheduled work with shop
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Schedule work based on available man hours
- Provide excellent customer service solutions to customers
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Assist with operations of shop management
- Create and Receive PO’s for outside vendors
- Order parts and manage parts inventory
- Prepare estimates for billable work to customers
- Manage profit loss to keep running cost low.
Technician 3
Ryder Fleet
07.2018 - 12.2020
- Prepare vehicles to be sold
- Make any repairs required for like new condition
- Diagnose and repair electrical and mechanical faults
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Perform In-depth engine repair
- Maintain neat paperwork and documents
- Research and build quotes for parts needed
- Efficiently repair warranty/sell units.
Technician
Holbert Truck and Trailer
12.2017 - 07.2018
- Repair trailers and trucks
- Complete pm and federal inspections
- Maintain vehicles to federal DOT standards
- Keep track of parts used
- Make any other repairs necessary.
Technician
Uptime Truck and Fleet
03.2016 - 12.2017
- Complete PM inspections
- Efficiently complete any repairs needed
- Do service work to maintain DOT safety standards
- Keep customers vehicles running safely and efficiently
- Plan and schedule jobs with parts ready
- Repair and maintain bus, truck, and trailer fleets.
Education
Bachelor of Science - Accounting And Finance
Central Piedmont Community College
Charlotte, NC12.2026
Associate of Applied Science - Diesel Mechanics
Central Piedmont Community College
Huntersville, NC12.2016
Skills
- Attention to Detail
- Customer Service
- Multitasking and Organization
- Written/Verbal Communication
- Customer interaction
- Troubleshooting
- Mechanical Knowledge
- Maintenance and repairs
- Works Well Under Pressure
- Workload Management
Timeline
Technician 3
Ryder Fleet
01.2023 - Current
Mobil Technician 3
Ryder Fleet
08.2021 - 12.2022
Customer Service Coordinator
Ryder Fleet
12.2020 - 08.2021
Technician 3
Ryder Fleet
07.2018 - 12.2020
Technician
Holbert Truck and Trailer
12.2017 - 07.2018
Technician
Uptime Truck and Fleet
03.2016 - 12.2017
Bachelor of Science - Accounting And Finance
Central Piedmont Community College
Associate of Applied Science - Diesel Mechanics
Central Piedmont Community College
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