ZAC LUTZ

Sr. IT Analyst with 10+ years of experience in project management, cybersecurity, and network design. Demonstrates a strong ability to coordinate IT projects globally, ensuring timely and efficient solutions. Passionate about leveraging technical support and system integration skills to drive innovation and enhance system reliability. Install, modify, and repair IT hardware/software for desktops, laptops, and printers, ensuring optimal performance. Coordinate IT projects with global teams and external partners, delivering timely solutions. Maintain up-to-date knowledge of IT advancements, providing informed support in a dynamic environment. Test, package, image, and deploy software upgrades, enhancing system efficiency. Facilitate IT implementation projects, achieving measurable improvements in system reliability. Advised clients on IT infrastructure, leading to measurable improvements in system efficiency and security. Implemented network solutions, reducing downtime and enhancing operational continuity. Conducted software training sessions, improving user proficiency and satisfaction. Analyzed client requirements, delivering tailored solutions that boosted performance. Collaborated with teams to troubleshoot issues, ensuring timely resolution and client satisfaction. Provided technical support to over 200 staff, resolving 95% of issues on first contact - Enhanced user productivity. Installed and configured hardware and software, reducing setup time by 40% - Improved system efficiency. Managed IT inventory, ensuring accurate tracking and timely updates - Streamlined asset management. Conducted training sessions for end-users, increasing software adoption rates - Enhanced user competency. Managed desktop support for 500+ users, reducing downtime by 40% through efficient troubleshooting. Implemented software updates and security patches, enhancing system stability and security. Collaborated with IT team to streamline processes, improving response time by 25%. Trained junior analysts, fostering a knowledgeable and capable support team.