Zacary Twombly
DOVER
Summary
Communication major with strong customer-facing experience, excellent interpersonal skills, and a proven ability to adapt in fast-paced environments. Background in civil engagement, work, cross-cultural communication, and organizational and interpersonal communication concepts. Skilled at building relationships and communicating clearly in diverse settings. Seeking internships or entry-level roles in communication, PR, community engagement, customer experience, or media.
Overview
5
5
years of professional experience
Work History
Server
Cinco's Cantina
09.2024 - Current
- Manage multiple tables simultaneously while maintaining strong service quality.
- Build positive relationships with guests and serve as first point of contact.
- Increase sales through effective upselling.
- Collaborate with team members to ensure smooth service.
- Use POS system to manage and organize orders and bills
Barback
TJ's
01.2024 - 09.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for customers.
- Maintained cleanliness of all bar areas according to health department standards.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Delivered food to customers at bar and tables.
Food Service Worker
Wentworth Douglas Hospital
02.2021 - 08.2024
- Managed multiple orders with high accuracy and attention to detail.
- Provided customer support at the counter and assisted with questions.
- Maintained clean work areas and replenished supplies to support daily operations.
- Developed patient relationships through food delivery
- Restocked supplies during downtime for expected busy periods.
Education
Bachelor of Arts - Communications
University of New Hampshire
Durham, NH05-2026
Associate of Arts - Liberal Arts
Great Bay Community College
Portsmouth, NH05-2024
Skills
- Interpersonal & Organizational Communication
- Public Speaking & Group Facilitation
- Research & Writing (APA, qualitative concepts)
- Customer Service & Guest Engagement
- Cross-Cultural Communication
- Team Collaboration
- Sales, Upselling & Relationship Building
- Multitasking & Time Management
- POS Systems
- Write and design curriculum
- Conflict Management
Languages
Spanish
Limited Working
Timeline
Server
Cinco's Cantina
09.2024 - Current
Barback
TJ's
01.2024 - 09.2024
Food Service Worker
Wentworth Douglas Hospital
02.2021 - 08.2024
Associate of Arts - Liberal Arts
Great Bay Community College
Bachelor of Arts - Communications
University of New Hampshire