Zachary Antico
Staten Island
Summary
Motivated worker experienced in customer service. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Retro Fitness Of Tottenville
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Performed basic daily bookkeeping tasks.
Server
Ralph’s Italian Ices
02.2022 - 10.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Ride Manager
Party Jam Events
07.2018 - 10.2021
- Provided leadership during emergency situations; handled crises calmly while taking appropriate action steps.
- Maintained an up-to-date knowledge of industry trends related to amusement parks and attractions.
Education
High School Diploma -
Tottenville High School
Staten Island, NY06.2022
Skills
- Quality Control
Time management
Teamwork
- Transactions and Cash Handling
- Guest Satisfaction
Problem-solving skills
Timeline
Front Desk Associate
Retro Fitness Of Tottenville
12.2023 - Current
Server
Ralph’s Italian Ices
02.2022 - 10.2023
Ride Manager
Party Jam Events
07.2018 - 10.2021
High School Diploma -
Tottenville High School
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