Zach Cronin
Dallas
Summary
Dynamic Account Manager with a proven track record in client relations and upselling in the medical industry. Expertise in strategic planning and relationship building, driving customer satisfaction and revenue growth. I am ambitious and driven. I am a hard worker. Motivation is great but discipline is better. I set goals and I achieve them. No problem is too big to solve. Skilled in sales, sales process, SPIN selling, problem solving, communication, relationship building, account management, contract negotiations, and software.
Overview
8
8
years of professional experience
Work History
Account Manager
Solutionreach
Lehi, UT
01.2026 - Current
- Managed client accounts, ensuring satisfaction through regular communication and support.
- Executed onboarding processes for new clients, facilitating smooth transitions to service utilization.
- Coordinated with internal teams to resolve client issues, improving response times and service quality.
- Conducted product training sessions for clients, enhancing their understanding of software features and benefits.
- Assisted in developing client retention strategies, contributing to overall account growth initiatives.
- Utilized CRM tools to track client interactions, maintaining accurate records of communications and activities.
- Supported sales efforts by identifying upsell opportunities during regular account check-ins and reviews.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Upsell Sales Executive
Solutionreach
Lehi, UT
07.2019 - 12.2025
- Sales champ of 2025, led the entire floor in Sales. #1 rep in closed deals, best close percentage, and most ARR.
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Developed tailored sales strategies to effectively meet diverse client needs.
- Conducted product demonstrations, showcasing features and benefits to potential customers.
- Collaborated with marketing teams to align sales initiatives with overall brand strategy.
- Trained and mentored junior sales staff, fostering a collaborative team environment.
- Led quarterly sales meetings, sharing best practices and performance metrics with the team.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
Sales Development Representative
Solutionreach
Lehi, UT
08.2018 - 06.2019
- As an SDR I set up demos for AEs and SAEs, consistently leading the floor in outreach, dials/emails, as well as held demos and closes
- Cultivated relationships with potential clients through targeted outreach and follow-up strategies.
- Conducted market research to identify new business opportunities and refine sales tactics.
- Managed and tracked leads in CRM systems to ensure efficient pipeline management.
- Collaborated with marketing teams to develop effective sales enablement materials and campaigns.
- Achieved and exceeded monthly and annual sales targets.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
Byron Nelson High School
Trophy Club, TX06-2018
Skills
- Account management
- Teamwork and collaboration
- Client relations
- Relationship building
- Customer satisfaction
- Strategic planning
- Goal oriented
- SPIN selling
- Upselling
- Contract negotiation
- Revenue generation
- Territory management
- Cold calling skills
- Sales expertise
- CRM Software
Timeline
Account Manager
Solutionreach
01.2026 - Current
Upsell Sales Executive
Solutionreach
07.2019 - 12.2025
Sales Development Representative
Solutionreach
08.2018 - 06.2019
High School Diploma -
Byron Nelson High School