Zachary Hugo
West Palm Beach,Florida
Summary
Proven Sales Associate and Billing Specialist with a track record of exceeding sales targets and resolving billing discrepancies at companies like Pfizer, Wyeth Pharmaceuticals. Skilled in CRM software and possesses exceptional people skills. Achieved consistent customer satisfaction through personalized service and effective problem-solving, contributing to repeat business and reduced customer complaints.
Overview
6
6
years of professional experience
1
1
Language
Work History
Sales Associate
Pfizer, Wyeth Pharmaceuticals
03.2021 - 09.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
Sales Associate
MassMutual
10.2019 - 10.2022
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Billing Specialist
Humana
07.2018 - 08.2021
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Education
Bachelor of Science - Business Administration
DeVry University
New York, NY 05.2001 -
Skills
Upselling
Multi-tasking strength
Problem-solving skills
Promotional support
Excellent people skills
Verbal/written communication
Reliable and punctual
Cold-calling
CRM software proficiency
B2B sales and customer service
Multitasking Abilities
Timeline
Sales Associate
Pfizer, Wyeth Pharmaceuticals
03.2021 - 09.2024
Sales Associate
MassMutual
10.2019 - 10.2022
Billing Specialist
Humana
07.2018 - 08.2021
Bachelor of Science - Business Administration
DeVry University
05.2001 -