Zach Juarez
Irving,TX
Summary
Talented worker offering 5 years of Customer Service experience and dedication to enhance employee satisfaction and business success. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills that determine outcomes of personal injury cases. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand. Have the absolute willingness to work wherever the business needs the help the most. Never afraid to have a “put my head down” mentality to get things done. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Pre Litigation Paralegal
Reyes Browne Law Firm
01.2024 - Current
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
Full Time Athlete
Nike Clearance Store
04.2022 - 01.2024
- Received promotion to Full Time Athlete for Apparel department
- Studied the mind of my specialist and coaches, to learn how apparel should be ran, set up, and when to make changes and the correct and convenient time
- Merchandised walls for each section of apparel (Men’s, Women’s and Kid’s) based off of quantity of inventory, best sellers, and seasonally appropriate units
- Merchandised Mannequins in clothing that would all match a certain scheme of color to provide eye catching material to consumers
- Worked with Part Time Athletes to develop understudies who would want to grow with company
- Customer service consumers to ensure that consumers had a great experience and received proper care and attention during their visit
- Moved positions into Back of House
- Assisted with shipment receiving, whether it’s scanning the boxes in to make sure they will be accounted for inventory, or bringing boxes in and stacking them in a neat and orderly fashion way
- Process footwear, apparel, or equipment, by pricing items correctly, hanging and size beading clothing (app), back-stocking shoes in their correct sized bins, and putting everything away for when it’s time to be purchased and put out to the floor
- Received and provided the appropriate stock for pulls for footwear to ensure that consumers would receive the correct size and style for shopping purposes
- Make sure floor athletes would be assisted in finding the right items for their consumers by answering call backs in a proper manner
- Have occasional conversations with coaches in specialists based on performance, how we can improve as a team, and what I can do myself for potential growth
Part Time Athlete
Nike Clearance Store
07.2021 - 04.2022
- Was cross trained in every department (Footwear, Apparel, Cash Wrap, Back of House)
- Helped with consumer experience by offering the opportunity to download the Nike app and save money on their purchase from getting the app, stock checks, and call backs to ensure that consumers had a great visit and would want to return
- Kept area very organized by rounder organization, ensuring that they were separated by color, size, and silhouette
- Assisted consumers in fitting rooms by ensuring that they will have a clean and organized fitting room, offered options that would go best with their choices, and helped with sizing and different color choices when needed
Customer Service Specialist
Dicks Sporing Goods
02.2021 - 02.2022
- Provided assistance to customers at the Front End, ensuring they had a fast and efficient check out procedure
- Signed up many for Dicks Sporting Goods accounts so they could build up points to redeem for specific rewards
- Helped in many other departments (freight, footwear, golf, team sports, BOPIS, SFS) to ensure customers could have the best possible experience and achieving their needs for their specific sport
- Assisted cashiers with handling any complaints, issues with returns, and exchanges, having the accessibility to override any transactions
Supervisor
Las Colinas
07.2019 - 09.2020
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Oversaw and optimized work of fun and bowl team members performing high-quality work
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Tracked and prepared CashFlash reports of sales and money earned for day to
- Corporate, and prepared deposit bags and slips for bank to collect
- Handled merchandising of prize room and crane games based off of revenue and times played.
Team Lead
Pinstack Las Colinas
11.2018 - 07.2019
- Assigned daily employee tasks and monitored activity and completion
- Worked with team members to improve performance and implement training updates
- Reported to Supervisors at end of day about shift and how it could be ran better
- Helped every department whenever and wherever needed
Team Member
Pinstack Las Colinas
06.2017 - 11.2018
- Helped guests in operation of attractions, selling bowling lanes, cleaning lanes, and purchasing items in the prize room
- Answered any questions that guests had, whether if it was about a game, how many points attractions cost, or about purchasing a lane
- ZJ, Ensured that all team members were doing job correctly and efficiently
Education
High School Diploma -
Nimitz High School
Irving, TX06.2017
Skills
- Customer Service Leadership
- Inventory oversight
- Staffing and scheduling
- Creative merchandising
- Training and development
- Leadership Development
- Freight Receiving
- Strategic Planning
- Productivity
- Proficient in MS Office
- Client Communication
- Case Management
- Calendar Management
- Telephone Etiquette
- Empathy and patience
- Appointment Scheduling
Timeline
Pre Litigation Paralegal
Reyes Browne Law Firm
01.2024 - Current
Full Time Athlete
Nike Clearance Store
04.2022 - 01.2024
Part Time Athlete
Nike Clearance Store
07.2021 - 04.2022
Customer Service Specialist
Dicks Sporing Goods
02.2021 - 02.2022
Supervisor
Las Colinas
07.2019 - 09.2020
Team Lead
Pinstack Las Colinas
11.2018 - 07.2019
Team Member
Pinstack Las Colinas
06.2017 - 11.2018
High School Diploma -
Nimitz High School
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