Zach Manock
Fresno,CA
Summary
Solar operations leader with 3+ years of direct residential solar experience overseeing high-volume installation pipelines from job release through interconnection and final milestones. Experienced in install forecasting, backlog and capacity planning, scheduling and crew allocation, procurement coordination, NEM and interconnection oversight, and lender/Safe Harbor alignment. Strong background in Salesforce-driven reporting, cross-functional operations, and executive KPI visibility in fast-paced solar production environments.
Overview
15
15
years of professional experience
Work History
Director of Project Management
Solar Maintenance Pros (DBA Solar Negotiators)
Fresno, CA
01.2025 - Current
- Oversee end-to-end residential solar project pipeline across 200+ active installations from job release through installation, interconnection, and final milestones
- Forecast install capacity, weekly production targets, and backlog coverage to maintain pipeline velocity and support operational planning
- Monitor backlog health, crew bandwidth, and install readiness, delivering daily KPI and performance reports to executive leadership (COO & CEO)
- Manage installation scheduling and crew allocation (internal teams and subcontractors) to meet production targets and maintain operational efficiency
- Lead warehouse coordination and procurement workflows to ensure material readiness aligns with scheduled installs and contractor capacity
- Supervise material ordering processes, coordinating with warehouse teams and lender partners to align funding approvals, Safe Harbor requirements, and delivery timelines
- Oversee NEM submissions and interconnection workflows to ensure utility approvals, documentation accuracy, and milestone alignment with installation schedules
- Lead team of Project Managers responsible for design engineering approvals, NTP progression across vendor portals, and resolution of design revisions to maintain install readiness
- Act as operational liaison across Sales, Design, Finance, Warehouse, and Installation teams to resolve execution delays and maintain consistent project flow
- Own Salesforce CRM pipeline tracking, operational dashboards, and milestone reporting for leadership visibility and forecasting
- Identify and resolve systemic operational bottlenecks impacting approvals, utilities, scheduling, materials, and install throughput
- Drove workflow redesign initiatives that increased install throughput by 30% and reduced approval timelines across departments
Senior Project Manager/Project Manager /Project Associate
Solar Maintenance Pros (DBA Solar Negotiators)
Fresno, CA
10.2022 - 01.2025
- Progressed through increasing responsibility roles managing high-volume residential solar project coordination and delivery execution
- Managed 75–150+ concurrent solar projects through design approval, NTP progression, permitting, funding milestones, and install readiness
- Coordinated cross-functional workflows across Sales, Design, Engineering, Finance, and Installation to maintain project momentum
- Oversaw documentation accuracy, utility submissions, and funding prerequisites to prevent install delays
- Delivered Salesforce dashboards highlighting pipeline velocity, backlog risk, and operational bottlenecks
- Partnered with internal teams to streamline handoffs and improve throughput efficiency
Senior Real Estate Agent
Redfin
Fresno, CA
07.2021 - 09.2022
- Managed $10M+ in residential transactions while maintaining consistent client communication and issue resolution
- Guided clients through complex timelines, documentation requirements, inspections, and process-related questions
- Provided high-touch customer support through proactive communication, education, and expectation management
Real Estate Agent
Coldwell Banker & Landmark Properties
Fresno, CA
09.2015 - 06.2021
- Closed $25M+ in residential transactions with a strong focus on client communication and customer experience
- Educated clients on timelines, processes, and requirements to reduce confusion and improve overall satisfaction
- Coordinated inspections, repairs, documentation, and stakeholder communication across multiple parties
Customer Account Support Specialist
Pana-Pacific
Fresno, CA
01.2011 - 08.2014
- Handled escalated customer inquiries and service-related issues across national B2B accounts
- Coordinated between sales, operations, and external partners to resolve logistics and account concerns efficiently
- Maintained accurate documentation and account records to support timely issue resolution and customer satisfaction
Education
Completed Coursework - General Education
Fresno City College
Fresno, CASkills
- End-to-End Installation Pipeline Management
- Install Forecasting & Backlog Capacity Planning
- Installation Scheduling & Crew Allocation
- NEM & Interconnection Oversight
- Procurement & Warehouse Coordination
- Lender & Safe Harbor Workflow Alignment
- Cross-Functional Coordination (Sales, Design, Finance, Install)
- KPI Tracking & Executive Reporting (COO & CEO)
- Bottleneck Identification & Process Improvement
- High-Volume Project Oversight (75–200 Active Projects)
- Salesforce CRM (Case Tracking, Documentation, Workflow Coordination, Reporting)
- Google Workspace (Gmail, Docs, Sheets, Drive – Internal & Customer Communication)
- Slack (Cross-Functional Team Collaboration & Issue Coordination)
Accomplishments
- 2025 Director of the Year Award – Recognized for driving a 30%+ increase in installation throughput sustained over 12 consecutive months through production optimization and workflow redesign
- 2024 Manager of the Year Award – Led optimization of the pre-construction design and engineering approval process, increasing install-ready projects by 25% and accelerating pipeline velocity
Timeline
Director of Project Management
Solar Maintenance Pros (DBA Solar Negotiators)
01.2025 - Current
Senior Project Manager/Project Manager /Project Associate
Solar Maintenance Pros (DBA Solar Negotiators)
10.2022 - 01.2025
Senior Real Estate Agent
Redfin
07.2021 - 09.2022
Real Estate Agent
Coldwell Banker & Landmark Properties
09.2015 - 06.2021
Customer Account Support Specialist
Pana-Pacific
01.2011 - 08.2014
Completed Coursework - General Education
Fresno City College