Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zach Murray

Brewer,ME

Summary

Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

5
5
years of professional experience

Work History

General Manager

Dunkin'
05.2020 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to improve many aspects of the company.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Landscaper

Windswept Gardens
05.2020 - 09.2020

Landscaping

  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Cultivated and replanted trees and plants to maintain landscaping areas.
  • Removed debris and waste from outdoor areas.

Hardscaping

  • Worked with the owner to create and execute new hardscape designs (Patios, walkways, driveways, and Flowerbeds.)
  • Created designs using pavers which were laid and cut according to 3D renderings created for the property.
  • Operated heavy machinery while focusing on safety.

Baseball Coach

Sluggers
10.2018 - 04.2019
  • Coached kids from ages 6 to 15 in personal sessions to help improve their skills in softball and baseball.
  • Coached player one-on-one regarding specific position requirements such as fielding and hitting.
  • Modeled appropriate behavior on and off field.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Offered constructive feedback to athletes to help reach goals.
  • Created and discussed development plans with the kids and parents to help them continuously improve even when they are not with me.

Education

MBA - Hospitality

Husson University
Bangor, ME
05.2023

Skills

  • Account Management
  • Process Automation
  • Expense Control
  • Quality Management
  • Operations Oversight
  • Customer Relationship Management
  • Loss Prevention
  • Customer Retention
  • Financial Administration
  • P&L Management
  • Staff Supervision
  • Business Development
  • Schedule Management
  • Team Leadership
  • Performance Evaluations
  • Verbal and Written Communication
  • Recruitment
  • Employee Development
  • Administrative Skills
  • Staff Training/Development
  • Community Outreach
  • Microsoft Office
  • Google Suites

Timeline

General Manager

Dunkin'
05.2020 - Current

Landscaper

Windswept Gardens
05.2020 - 09.2020

Baseball Coach

Sluggers
10.2018 - 04.2019

MBA - Hospitality

Husson University
Zach Murray