Zachary Reed
Apopka
Summary
Dynamic IT Technical Support Specialist with proven expertise at Teamlogicit of Melbourne and Eola Technology Partners in optimizing system performance and enhancing user experience. Skilled in network troubleshooting and customer relations, I excel at resolving complex technical issues efficiently while ensuring security compliance. Committed to delivering exceptional support and driving operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Eola Technology Partners
Orlando, FL
06.2025 - Current
- Diagnosed and resolved technical issues for end-users across various hardware and software platforms.
- Provided training and support to staff on new technologies and system upgrades.
- Streamlined ticketing process, improving response time and customer satisfaction.
- Led troubleshooting efforts for network connectivity problems, enhancing system reliability.
- Collaborated with IT teams to implement security measures, ensuring data protection compliance.
IT Technical Support Specialist
Teamlogicit of Melbourne
Melbourne, FL
10.2022 - 07.2025
- Configured and maintained system hardware, software, and network components for optimal performance.
- Monitored system operations to identify potential issues proactively.
- Installed, tested, and evaluated new systems and applications to enhance functionality.
- Created user accounts and managed access rights to ensure security compliance.
- Troubleshoot application errors while providing technical support to end-users.
- Resolved complex technical problems within service level agreements efficiently.
Sales Consultant
Verizon Wireless
Brandon, FL
01.2021 - 03.2022
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Shift Leader
Jersey Mikes Submarines And Salads
Sebastian, Florida
01.2020 - 12.2020
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Generated reports to assess performance and make adjustments.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Positioned skilled staff in key areas throughout shift to optimIze department productivity.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT07-2025
Associate of Science - Information Technology
Hillsborough Community College
Tampa, FL08-2024
High School Diploma -
Sebastian River High School
Sebastian06-2018
Skills
- Technical support
- Network troubleshooting
- Customer relations
- System administration
- Ticketing system experience
- Remote desktop support
Certification
- Comptia A+
- Comptia Networks+
- Comptia Security +
- AWS Cloud Practitioner
Timeline
IT Technical Support Specialist
Eola Technology Partners
06.2025 - Current
IT Technical Support Specialist
Teamlogicit of Melbourne
10.2022 - 07.2025
Sales Consultant
Verizon Wireless
01.2021 - 03.2022
Shift Leader
Jersey Mikes Submarines And Salads
01.2020 - 12.2020
Associate of Science - Information Technology
Hillsborough Community College
High School Diploma -
Sebastian River High School
Bachelor of Science - Information Technology
Western Governors University