Zach Schwartz

Roseville,MI

Summary

Manager of an award winning customer service team of 4 years dedicated to helping small business owners of America expand their business. Resourceful manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills that have helped prevent turnover in the company. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

years of professional experience

Work History

Customer Service Manager

Signs365

Shelby, MI

08.2018 - Current

Trains and regularly mentors associates on performance-oriented strategies and customer service techniques.
Supervises employees and assesses performances to determine training needs and define accurate plans for decreasing process lags.
Resolves customer complaints while prioritizing customer satisfaction and loyalty.
Follows through and persists with client requests to resolve problems.
Takes ownership of customer issues and follows problems through to resolution.
Actively listens to customers, handles concerns quickly and escalates major issues to supervisor.
Keeps accurate records to document customer service actions and discussions.
Assist's with pricing questions, inventory availability and changes to existing orders and shipping information.
Addresses potential cancellations and offer's catered solutions to retain accounts.
Uses microsoft excell to develop inventory tracking spread sheets that streamline production process

Education

High School Diploma -

Waterford Mott High School, Waterford, MI

06.2008

Focus in marketing, managed school store

Skills

Staff Management
Customer Service
Personnel Training and Development
Staff Training
Work Prioritization
Customer Relationship Management

Basic Microsoft Excel
Employee Scheduling
Leadership
Customer Relations
Great at following scripts and designated formats

Accomplishments

Supervises award winning team of 20 staff members.
Promoted multiple times over last 6 years to managerial role based on performance

Timeline

Customer Service Manager - Signs365

08.2018 - Current

Waterford Mott High School - High School Diploma,