ZACH SPALDING
Chicago,IL
Overview
11
11
years of professional experience
Work History
Account Manager
AFC
11.2020 - 12.2023
- Managed Midwest book of business to supply assets and in-house brokerage
- Delivering exceptional service to customer needs and wants
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Updated accounts and maintained long-term relationships with clients.
- Weekly maintenance and communication on key accounts.,
Senior Account Representative
Sarisa Freight Solutions
07.2019 - 11.2020
- Responsible for new customer integration and onboarding, existing customer growth, and overall performance of key accounts
- Create and monitor carrier KPIs for key accounts
- Established feedback loop to increase load coverage/conversion and time to convert.
- Trained and coached sales team members servicing accounts.
Account Representative
Carrier One
03.2018 - 07.2019
- Created a daily process to overlay assets, customer demand, and driver preferences to inform scheduling and booking functions
- Manage carrier and customer relationships in an eight state region
- Develop new accounts and solicit new business opportunities
- Oversee a book of business that generates $200,000 in weekly revenue.
Account Manager
Cargo Chief
01.2015 - 03.2018
- Overseeing life of transactions from, to delivery, post billing and damage claims.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
Lead
Nike Chicago
01.2013 - 01.2022
- Team to success in multiple sales and consumer feedback goals and contests
- Store MVP winter 2014
- Help create in-store contests (encouraged teamwork.)
- Volunteer work: Basketball workshops, community service and brand representation in local events.
Education
Loyola Quinlan School of Business Supply Chain
05.2024
BA - undefined
Loyola University
2014
Skills
- Cross-Functional Collaboration
- Client Rapport-Building
- Customer Satisfaction
Timeline
Account Manager
AFC
11.2020 - 12.2023
Senior Account Representative
Sarisa Freight Solutions
07.2019 - 11.2020
Account Representative
Carrier One
03.2018 - 07.2019
Account Manager
Cargo Chief
01.2015 - 03.2018
Lead
Nike Chicago
01.2013 - 01.2022
Loyola Quinlan School of Business Supply Chain
BA - undefined
Loyola University
Similar Profiles
BRANDON SANFORD-WILSONBRANDON SANFORD-WILSON
Heavy Diesel Mechanic at AFCHeavy Diesel Mechanic at AFC
Kyuhyuk HanKyuhyuk Han
Sales Worker at AFCSales Worker at AFC
Zar Chi SintZar Chi Sint
Sushi Helper at AFCSushi Helper at AFC
Maria Lourdes CruzMaria Lourdes Cruz
Certified Pharmacy Technician at CVS CaremarkCertified Pharmacy Technician at CVS Caremark
SPURTHI PATNAMSPURTHI PATNAM
Data Analyst at Affinity Solutions, Inc.Data Analyst at Affinity Solutions, Inc.