ZACH SPALDING
Chicago,IL
Overview
11
11
years of professional experience
Work History
Account Manager
AFC
11.2020 - 12.2023
- Managed Midwest book of business to supply assets and in-house brokerage
- Delivering exceptional service to customer needs and wants
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Updated accounts and maintained long-term relationships with clients.
- Weekly maintenance and communication on key accounts.,
Senior Account Representative
Sarisa Freight Solutions
07.2019 - 11.2020
- Responsible for new customer integration and onboarding, existing customer growth, and overall performance of key accounts
- Create and monitor carrier KPIs for key accounts
- Established feedback loop to increase load coverage/conversion and time to convert.
- Trained and coached sales team members servicing accounts.
Account Representative
Carrier One
03.2018 - 07.2019
- Created a daily process to overlay assets, customer demand, and driver preferences to inform scheduling and booking functions
- Manage carrier and customer relationships in an eight state region
- Develop new accounts and solicit new business opportunities
- Oversee a book of business that generates $200,000 in weekly revenue.
Account Manager
Cargo Chief
01.2015 - 03.2018
- Overseeing life of transactions from, to delivery, post billing and damage claims.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
Lead
Nike Chicago
01.2013 - 01.2022
- Team to success in multiple sales and consumer feedback goals and contests
- Store MVP winter 2014
- Help create in-store contests (encouraged teamwork.)
- Volunteer work: Basketball workshops, community service and brand representation in local events.
Education
Loyola Quinlan School of Business Supply Chain
05.2024
BA - undefined
Loyola University
2014
Skills
- Cross-Functional Collaboration
- Client Rapport-Building
- Customer Satisfaction
Timeline
Account Manager
AFC
11.2020 - 12.2023
Senior Account Representative
Sarisa Freight Solutions
07.2019 - 11.2020
Account Representative
Carrier One
03.2018 - 07.2019
Account Manager
Cargo Chief
01.2015 - 03.2018
Lead
Nike Chicago
01.2013 - 01.2022
Loyola Quinlan School of Business Supply Chain
BA - undefined
Loyola University