Zach Thomas
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows systems.
Proven skill in resolving problems quickly on first call.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Well-organized and detail-oriented Communications Security Manager with extensive experience in telecommunications, equipment maintenance, and customer service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Communications Security Manager/IT Specialist
US Army
06.2022 - Current
- Streamlined internal processes to enhance overall efficiency within the communications security department.
- Managed cross-functional teams, fostering collaboration and teamwork to achieve common goals.
- Collaborated closely with IT departments to keep myself and other personnel up to date on integral IT practices.
- Mentored junior team members, providing guidance on best practices in communications security management.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Streamlined technical support process for enhanced user satisfaction and faster issue resolution.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Developed and implemented preventive maintenance procedures.
Communications Security Manager
US Army
04.2021 - 05.2022
- Strengthened communication security by implementing robust encryption protocols and monitoring tools.
- Developed comprehensive training programs for staff, resulting in increased awareness of security best practices.
- Streamlined internal processes to enhance overall efficiency within the communications security department.
- Managed cross-functional teams, fostering collaboration and teamwork to achieve common goals.
- Mentored junior team members, providing guidance on best practices in communications security management.
- Fostered strong relationships with industry peers, allowing for knowledge sharing and collaboration on best practices in communication security management.
- Checked equipment for malfunctions and coordinated repair or replacement.
Education
High School Diploma -
Southside High School
Southside, AL05.2020
Skills
- Application support
- Troubleshooting
- Technical issue analysis
- Application installations
- User Support
- Windows 10
- Windows 11
- Professionalism
- Self Motivation
- Excellent Communication
- Equipment Maintenance
- Security Awareness Training
- Social Engineering Defense
- Physical Security Measures
Certification
- CompTIA IT Fundamentals
- Certified COMSEC Custodian, US Army - Aug. 2021-Present
Timeline
Communications Security Manager/IT Specialist
US Army
06.2022 - Current
Communications Security Manager
US Army
04.2021 - 05.2022
High School Diploma -
Southside High School
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