Zach Tierney
Roseville
Summary
Dynamic Lead Generator and Account Executive at FDI Apparel, adept at client relationship management and revenue generation. Proven track record in optimizing lead qualification processes and enhancing team coordination. Skilled in utilizing CRM tools to drive results and foster long-lasting client relationships, contributing to significant business growth.
Overview
2027
2027
years of professional experience
Work History
Lead Generator and Researcher/Account Executive
FDI Apparel
12.2025 - Current
- Collaborated with sales teams to optimize lead qualification processes.
- Utilized CRM software for tracking and managing leads efficiently.
- Conducted competitor analysis to identify potential growth opportunities.
- Presented weekly reports on lead generation performance to management.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
- Reached out to prospective customers using effective social media, research skills, and networking events.
- Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
- Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.
- Created comprehensive reports for upper management detailing monthly lead generation activities, successes, and areas for improvement moving forward.
Onsite Sales - Custom, Live-Printed Merch
FDI Apparel
06.2021 - Current
- Traveled and worked onsite, both independently and as part of a team, across California, Nevada, and Arizona
- Set-up, maintained, and broke-down onsite sales kiosks
- Simultaneously acted as the point of sale, onsite management, and production for the custom merchandise, ensuring fast turnover times and happy customers.
- Worked an average of 3 events a month
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holidays.
- Used critical thinking to break down problems, evaluate solutions, and make decisions onsite in real-time.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships with coworkers, as well as event directors, event staff, and tournament organizers.
Warehouse Manager
FDI Apparel
09.2022 - 11.2025
- Oversaw daily operations to ensure efficient workflow and inventory management.
- Implemented process improvements that enhanced accuracy in order fulfillment.
- Trained and mentored staff on best practices for warehouse safety and efficiency.
- Coordinated logistics and shipping processes to optimize delivery timelines.
- Managed inventory levels, conducted audits, and maintained accurate records.
- Collaborated with cross-functional teams to align warehouse operations with company goals.
- Analyzed operational data to identify trends and drive strategic decision-making initiatives.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Fostered culture of continuous improvement by encouraging feedback and suggestions from all team members.
Lead Line Cook
The Purple Place Bar and Grill
04.2012 - 04.2020
- Started work as a busser, eventually working most positions until settling as a lead line cook.
- Supervised a nightly kitchen crew of 7-10 employees
- Supervised kitchen staff to ensure efficient food preparation and timely service.
- Developed and implemented menu items in collaboration with management to enhance customer satisfaction.
- Trained new cooks on safety standards, cooking techniques, and kitchen equipment usage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Monitored inventory levels and coordinated with suppliers for timely stock replenishment.
- Resolved customer complaints related to food quality, enhancing overall dining experience.
- Assisted in scheduling shifts for kitchen staff to optimize labor efficiency during peak hours.
Project Coordinator
CornellGroup Inc
06.2014 - 12.2016
- Analyzed client needs and market trends to produce outstanding public relations and advertising copy
- Authored compelling news releases weekly to boost client visibility
- Assumed additional graphic design roles to support team needs
- Crafted diverse visual media for digital and print platforms
- Contributed to team success through versatile skillset and collaborative approach
Crew Member/Safety Marshal
Wendy's
2012 - 2013
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Operated kitchen equipment efficiently to prepare food items according to company standards.
- Maintained cleanliness and organization of dining and kitchen areas to ensure a safe environment.
- Collaborated with team members to optimize workflow during peak hours for enhanced efficiency.
- As Safety Marshall, analyzed store safety needs and implemented innovative solutions to enhance store safety
Education
No Degree - Journalism
Skills
- Verbal and written interpersonal communication
- Customer service
- Problem-solving
- Time management
- Multitasking
- Client engagement
- Lead qualification
- Lead generation
- CRM proficiency
- Interdepartmental collaboration
- Data entry
- Adaptability
Accomplishments
- Brought a customer service and order fulfillment department that had more than 200 overdue, unfulfilled orders current, with clear communication ensuring customer satisfaction
- Used Microsoft Excel to develop inventory tracking spreadsheets and protocols to reduce waste, lower costs, and increase productivity
- Authored numerous news releases published as in-print articles in newspapers.
- Climbed the ranks in multiple companies while balancing multiple jobs, growing through hunger for advancement, humility, and a team-forward, person-centered approach.
Timeline
Lead Generator and Researcher/Account Executive - FDI Apparel
12.2025 - Current
Warehouse Manager - FDI Apparel
09.2022 - 11.2025
Onsite Sales - Custom, Live-Printed Merch - FDI Apparel
06.2021 - Current
Project Coordinator - CornellGroup Inc
06.2014 - 12.2016
Lead Line Cook - The Purple Place Bar and Grill
04.2012 - 04.2020
Crew Member/Safety Marshal - Wendy's
2012 - 2013
American River College - No Degree, Journalism