Zachary Toft
Spokane Valley,WA
Summary
Proven leader and efficient organizer, adept at enhancing customer satisfaction and streamlining operations. During my time working for Mazda, I significantly improved vehicle management and interdepartmental collaboration. I excel in conflict management and inventory maintenance, demonstrating dependability and a knack for sales tactics. Achieved notable team synergy, fostering a culture of excellence and safety awareness.
Overview
5
5
years of professional experience
Work History
Lot Porter
Mazda Dealership
08.2023 - Current
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
- Optimized space utilization within the lot, rearranging vehicles strategically to maximize capacity and accessibility.
- Collaborated effectively with other departments including sales, finance, parts, and service teams to streamline overall dealership operations.
- Facilitated a smooth purchasing experience for customers by promptly delivering new vehicles from storage lots to dealerships as required.
- Contributed to a positive work environment by assisting coworkers with tasks as needed and fostering teamwork.
Server
Open Range Bar & Grill
07.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Applebee’s
08.2021 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Supervisor
Papa Murphys
02.2019 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Diploma - N/A
Center Valley High School
821 S Sullivan Rd Spokane Valley, WA 99037 United05.2019
Skills
- Teamwork
- Basic automotive knowledge
- Maintaining property
- Property Maintenance
- Sales tactics
- Work independently
- Team communications
- Customer Satisfaction
- Safety awareness
- Janitorial duties
- Inventory Maintenance
- Dependability
- Conflict Management
Timeline
Lot Porter
Mazda Dealership
08.2023 - Current
Server
Open Range Bar & Grill
07.2022 - 08.2023
Server
Applebee’s
08.2021 - 05.2022
Supervisor
Papa Murphys
02.2019 - 02.2021
Diploma - N/A
Center Valley High School